Kathleen Goss Email and Phone Number

Well rounded person with multiple experiences, positive personality and 10 years in banking to bring to table. My everyday tasks include but not limited to the following: Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelinesLeads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadershipLeads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systemsRequires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate riskResponsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveriesRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safetyEngages Customers, assesses needs, responds by providing service(s) or guidanceClosely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short termCoaches Teller team on financial transactions, customer experience, effective referral opportunitiesPlans, organizes and coordinates the activities for own area and resolves operational issuesManages team requiring workforce to decision on acceptable level of risk – specifically low risk potential (loss/reputational) transactions and/or requestsProvides decision making authority of issues managed generally limited to non-standard issues or exceptionsProvides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as requiredLeads by example and coaches Teller team on achieving individual performance metricsPartners with Store Leadership to achieve both store and individual performance metricsEnsures accurate use of all equipment by staff