Kathleen Hooker Email and Phone Number

Professional Strengths• Budgets and Financial Management• Human Resource Management• Recruiting systems management• Staff Management• Facility Operations• Excellent oral and written communication skills• Employee Policy Communications• Lawsuit and EEOC claims management• Employee Coaching & Education• Marketing Plans and Execution• Mergers and Acquisitions• ERP acquisition and implementation• Software conversions and installation• Risk Management Policy and implementation• Evaluation and acquisition of insurance products

Oversee all aspects of facility managementDirect, create and execute marketing strategies and actions to realize projected census and revenue goals. Leadership CoachingPreparation of Annual BudgetsAnalyze P&L statements and promote changes to bring facility into budget compliance.Create and maintain policies to increase cash flow through expeditious collection efforts.Compose all communications with all constituents. Direct Accounts Payable, Accounts Receivable, Collections, Billing, Resident insurance claims for Medicaid and any Residents’ financial matters.Direct all collection efforts for late payments including filing and administration of court documents.Direct all human resources for a staff of 50 including industry regulatory training requirements. Direct Department heads in maintaining budgetary constraints.Resolve issues and complaints from residents, families and/or POAs.Educate employees on new software and software updates.

Publishing and Marketing house for the Golf and Country Club Industry; Overview: Increased sales through marketing strategies while building brand recognition in the industry. Achieved increased profit margins through vendor negotiations and budgeting. Managed team to produce collateral materials in large volumes to create economies of scale while maintaining quality. Executed yearly vendor bidding for production negotiations. Oversaw all departments including finance, production and marketing.