Kathleen Mullaney Email & Phone Number

Sterling, VA

• Led the implementation of licensed local number portability (LNP) service order administration (SOA), LNP local service management system (LSMS) and number inventory applications.
• Planned the consolidation of 17 software instances into four instances, to reduce operational, licensing and hardware costs for a national telecommunications company.
• Analyzed unique data, business and operational processes used in existing production instances to identify effective migration procedures.
• Prepared deployment of number inventory application for an international telecommunications company customer, gathering business requirements to determine ideal software configuration.
• Reviewed and collaborated on internal design and testing documents.
• Applied extensive business and technical analysis to resolve escalated support issues.

• Conducted regular review meetings with multiple national telecommunication companies to review customer’s LNP and number inventory software use, using findings to identify upgrades and new business opportunities.
• Served as liaison between customers and technical teams, including requirements gathering, issue resolution, and enhancement development.
• Managed small professional service engagements.

• Delivered operational support for various customer projects, including order management and LNP systems, identifying and resolving both technical and business user issues, as well as third-tier escalated customer.
• Planned, developed and coordinated acceptance testing of a specialized clearinghouse used by multiple national telecommunication companies.
• Developed test plan for foreign country’s radio and telecommunications terminal equipment type approval system.
• Planned, tested and executed multiple software installations, upgrades, patches and content releases.
• Developed and provided customer training.
• Gathered and documented requirements for internal software upgrades and customer specific enhancements.

Englewood, Colorado, United States

• Provided daily on-site operations support for the company's SOA product, including software acceptance testing and upgrades, as well as product patches and content releases.
• Customized software MOPs for specific customer installation and upgrade needs.
• Developed, researched and documented software requirements and customer business needs.
• Reviewed and approved software design artifacts, internal acceptance test plans, and external documentation.
• Provided oversight for internal acceptance testing, identifying and implementing improvements to existing processes, and training testers on best practices.