Katie Jacobs Email & Phone Number

New York, NY, US

Port Chester, New York, US

London, England, GB

• Successfully launched the first-ever Ecommerce (Auction) channel and established processes and policies for online auctions that integrated into the existing infrastructure of the 250-year old company; scaled online.
• Served as the Project Manager for over 35 online auctions annually; collaborate between the Sales teams, IT, Client Services, Finance, and Legal to ensure auctions are compliant, profitable and provide a user-friendly.
• Gathered sale and channel analytics, identifying areas of strengths and weaknesses and preparing presentations for communicating data and strategies to key stakeholders.
• Served as technical and operational project manager and primary contact for client issues and collaborated with colleagues to prioritize and resolve concerns promptly and efficiently.
• Designed Post Sale Analysis reports, developed KPIs on marketing traffic, audience engagement, client profiles and success performers.
• Proactively implemented sale strategies, including selection of property, merchandising, site presentation and determining target audiences resulting in a more qualified audience, increased number of participants (25%).

London, England, GB

• Responsible for financial and operations management of the department, creating financial budgets and improving operational methods resulting in increased efficiency and lower business costs.
• Create annual budgets and provide regular reporting to keep department financially on target.
• Reconcile all department finances to ensure accuracy and within budgetary limits, manage department P&L
• Act as primary point of client contact, proposing creative solutions to client issues, minimizing financial loss while assuring customer satisfaction.
• Design and implement shipment cost calculator and post-sale operational processes, providing pro-active shipping quotes to clients leading to expedited order fulfillment and decreased warehouse storage and rental space.
• Instigate warehouse audits, improving inventory accuracy and decrease of purchase cancellations and refunds.

London, England, GB

• Provide administrative support to department members to ensure the smooth and efficient day-to-day operations in the office.
• Coordinate end to end execution of 8 auctions per year, including communication with clients through the consignment process, creating and executing contacts and distributing/filing various legal documents and invoices
• Produce business intelligence reports that provide breakdowns of global sale results and client activity, analysis of potential risks and opportunities, and commentary on market trends.
• Transitioned from manual filing systems to electronic filing systems and databases.
• Upgraded client invoice distribution from post to email, improving payment collection and order fulfillment efficiency.

New York, NY, US

• Supervised inventory management during store relocation, and configuration of new inventory layout.
• Promoted to Customer Service Manager to resolve client and operations challenges and develop personal relationships with high-profile clientele.
• Familiar with the extensive stock of international wine and spirits and current trends and news in the wine business, assisting clients with purchasing orders.
• Improved stock and inventory methods and decreased monetary losses.