Kathleen Joyce Email & Phone Number

Independence, Missouri, United States

Independence, Missouri

This position is responsible for conducting floorplan audits at wholesale and retail dealer locations throughout the assigned territory. Fundamental duties include; physically verifying floorplanned inventory, inspecting dealership records and consulting with dealer personnel regarding audit results.

Kansas City, Kansas

• Counsel, motivate, evaluate, and instruct 6-team members in the proper performance of their duties.
• Monitor 6-table games at a time to guarantee game integrity and proper payouts.
• Track and record up to 30-player buy-ins, wins, losses and bet amounts.
• Delivered and ensured customers service standards were being met by the staff.
• Investigate and resolve guest complaints or concerns.

Riverside, MO

• Knowledge of and enforcement of all gaming laws and regulations in all of the departments in the casino.
• Responsible for reviewing reports on a daily basis from for accuracy and completeness prior to facility distribution.
• Selected to participate in the interview and hiring process of new team members.
• Maintained strict confidentiality in all departmental and company matters.

Riverside, MO

• Wrote over 200 Surveillance Incident Reports per year.
• Detected and reported a major procedural error on the game Pai Gow, which was not previously noticed. This resulted in the casino revising its training procedures to correct this problem in the Surveillance and Table.
• Trained Surveillance Department on the Internal Controls and procedures for the game Pai Gow.
• Received the Back of the House Employee of the Month award for March 2007.

Bachelor'S Degree, Social Work

Associate Of Arts And Sciences - Aas, Social Work

Electronics and computer techs help design, build and produce computerized electronic equipment and create the next generation electronic.