Kathleen (Kathy) Dossett Email & Phone Number

Boston, Ma, Us

Billerica, Massachusetts, United States

Billerica, Massachusetts, United States

Andover, Ma

Support the controllership team in owning and improving controls around significant accounts including but not limited to rebates, revenue recognition, incentive comp, BDR and other key processes such as the balance sheet account reconciliation process. Ensure compliance with the delegation of authority matrix for key activities such as customer payment terms/credit limits and purchase commitments.Manage an assigned region, which includes responding to all Consignment, Placed Capital, and Rent-to-Own requests. Check compliance and investigate any issues for all agreements. Ensure proper invoicing for all Rent-to-Own Agreements. Ensure agreements and all supporting documentation are correct and sent to the sales rep/customer. Responsible for sending and tracking inventory audits for Places Capital and Consignment Agreements. Responsible for sending copies of Placed Capital Agreements/LOU to customers based on the customer anniversary date. Follow-up on expired and non-compliant accounts monthly. Prepare buyout quotes, right-size charts, and amendments as required.

Philips Healthcare Americas

The Order Management and Invoicing lead manages close relationships with all applicable internal and external customers inclusive of dedicated OBL Sales Team (BDM’s) and Quoting Team to ensure that all requests for quotes are properly recorded and that upon conversion from a quote to an order, all parties across multiple modalities are engaged and executing swiftly.Will also interface with PMC (Philips Medical Capital) team member(s) in support of the OBL business to ensure that all invoicing activity that is required between PMC and the OBL customer is managed and all open items preventing the order from being booked are proactively being worked. Works with leadership and applicable stakeholders to ensure effective process(es) are being followed - always looking for ways to streamline and simplify the processes, while still complying with existing requirements and ways of working across the various organizations within Philips, Volcano and Spectranetics

Andover Ma 01810

Support Installation Project Managers and Operations Manager in NA Patient Care & Monitoring Systems for the MidWest Zone. Act as liaison between the field, factory and customer fulfillment center to ensure smooth transition from order booking to invoicing. Experienced in managing and interpreting data within SAP and Salesforce software systems to ensure accurate revenue forecasting and to aid in meeting region targets. Effectively communicate with multiple functional partners in a remote environmentStrengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneously

Andover, Ma 01810

- Effectively set priorities in order to meet commitments and established departmental goals- Lead harmonization efforts on internal processes in the Commercial Operations Division- Maintained accurate quoting, ordering and reporting for all modalities.- Served as liaison between various business partners within the medical community.Responsibilities Included:• Commercial Change Orders for Patient Monitoring• Make Rights• Customer order and invoice inquiries/issues• Month end triage/assistance for issues impacting revenue recognition• Change orders escalations• General help requests for customer issues• ACD line for general inquiries• Project ManagementTools: SAP, Lotus Notes and all Microsoft Office applications Strengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneously

Greater Boston Area

Managed the daily operational and business support activities of the high-volume national call center with 100+ employees and served as the Area Operations Manager for the Boston, Massachusetts territory- Supervised, motivated, coached, and evaluated a team of 100 and facilitated effective training programs- Planned and coordinated workflow to optimize efficiency and productivity throughout the department- Established and implemented strategic and tactical policy, workflow, and team performance standards- Developed and led a successful call center team, responsible for managing accounts for wholesale and enterprise customers throughout the U.S; monitored calls to ensure quality and identify all training needs- Provided customer support and assistance; responded to all customer questions, inquiries, and requests. Customer-facing time by solving problems in an accelerated manner and providing organizational efficiencies through sales, marketing and service excellence.- Established and maintained professional and productive relationships with customers and employees- Facilitated a teamwork environment conductive to positive dialogue throughout the large organization- Collaborated with other members of the management team to develop and implement programs to promote and encourage teamwork, maintain morale, and enhance and improve customer/quality service- Served as a direct liaison between internal cross-functional teams and facilitated clear communication-Managed, monitored, and maintained budgets and profit and loss statements and prepared all reports