Kathleen Loo Email & Phone Number

Singapore, Singapore

Managed all operations of the outlet such as:• ability to interact and maintain harmony with team members and suppliers;• training staff to follow the preparation of food & beverages SOPs and making sure to have the products to be in desired quality standards;• strict adherence to Basic Food Safety & Hygiene practices;• overseeing stock inventory;• uphold hygiene, cleanliness within the restaurant;• handling complaints (if any) from customers;• keeping track of employees' hours;• taking on duties as required from time to time.

Singapore, Singapore

Managed all finance and administrative matters such as:• making sure to create and issue PO in SAP for each Instructor/Faculty/Trainer/Partner before each course starts;• keeping track and prepare Instructors’/Faculty/Trainers’/Partners’ or Speakers’ contract before the contract expires or before each course starts;• point-of-contact with Instructors/Faculty/Trainers/Partners for contracts, payment of honorarium;• manage and prepare all P&Ls for those partners’ collaboration programmes;• assisted in consolidating monthly reports/quarterly reports for SSG such as SF Series report, CET report, Utilisation report, etc;• assisted in consolidating monthly reports for internal such as Revenue report.

Managed all administrative and operations of the programmes matters such as:• registration and maintaining online records of participants;• logistics matters ranging from room bookings to facility and security coordination;• regular and timely updates to participants on class schedules, venues and possible changes to the class dates;• support preparation and dissemination of all necessary materials (e.g. attendance list, feedback forms, course materials, etc) prior to the start of the class and during class itself;• administration and collation of course evaluation results;• point-of-contact with instructors/faculty, vendors and participants for the smooth running of programmes;• preparation of certificates after each programme;• co-ordination with participants to prepare and file necessary documents for submission on time to the relevant funding bodies. These include (but not limited to) the following: - signed attendance list and feedback forms after each class, assessment records, invoices and payments, other documents as required by the relevant funding bodies, e.g. SkillsFuture Singapore;• support logistics preparation and co-ordination for roadshows and other marketing events when necessary.

Managed all administrative and operations of the programmes, including the finance matters such as:· registration and maintaining online records of participants;· logistics matters ranging from room bookings to facility and security coordination;· regular and timely updates to participants on class schedules, venues and possible changes to the class dates;· support preparation and dissemination of all necessary materials (e.g. attendance list, feedback forms, course materials, etc) prior to the start of the class and during class itself;· administration and collation of course evaluation results;· point-of-contact with instructors/faculty, vendors and participants for the smooth running of programmes;· timely invoicing, account receivables, payment of honorarium and claims;· preparation of certificates after each programme;· co-ordination with participants to prepare and file necessary documents for submission on time to the relevant funding bodies. These include (but not limited to) the following: - signed attendance list and feedback forms after each class, assessment records, invoices and payments, other documents as required by the relevant funding bodies, e.g. SkillsFuture Singapore;· support logistics preparation and co-ordination for roadshows and other marketing events when necessary.

Taipei City, Taiwan

Managed all administrative and operations of the restaurant such as:· ensuring staff complies with company policy;· training staff to follow restaurant procedures;· training staff to follow the preparation of food & beverages SOPs;· involve in the preparation of burgers, sandwiches, waffles, salads, as well as beverage station;· maintaining health, safety and food quality standards;· overseeing stock inventory;· ordering supplies eg. food, gloves and other supplies while staying within budget limitations;· uphold hygiene, cleanliness within the restaurant;· handling complaints (if any) from customers;· organizing staff schedules;· keeping statistical and financial records;· assessing and improving profitability;· setting sales targets;· handling administration and paperwork;· keeping track of employees' hours;· manage staffs’ payroll data.

Promoted to manage and coordinate the operational aspects of the Taiwan EMBA Program and Social Service Institute (SSI) Program under the oversight of the Program Director. Led and enhanced relationships with local and overseas partners.Set and executed work process flows of EMBA programs and SSI Project, as well as coordinated all alumni activities and events for the school in Taiwan.

Managed all administrative, HR and account receivables matters. Handled all tax matters related to Inland Revenue Authority of Singapore (IRAS) on Singapore and coordinated Taiwan EMBA programs.

Hired into a newly setup HR department with Director of HR. Worked as a personal assistant to the Director of HR and managed travel arrangements, meeting schedules, and incoming and outgoing correspondences. Ensured all consolidated HR statistics reports were accurately generated and reported, and covered HR duties in the absence of the Director of HR.Managed all other HR related matters such as recruitment, contracts, work passes, leave applications, scheduling interviews and liaised with the hiring managers in each department.

Managed all HR administrative matters such as:1) updated all employees records using HRIS system;2) assisted in the employee pass matters including application, renewal and cancellation;3) maintained of employees data for organization charts for Singapore and global management;4) assisted in consolidating monthly reports such as turnover reports, headcounts reports, medical claim reports, medical leave reports;5) assisted in developing global job descriptions project;6) handled company wide insurance claims such as secondees’ insurance claims, dental claims and outpatient medical claims;7) scheduled interviews and liaised with hiring managers in different departments;8) handled short-listing of resumes, conducted orientation and prepared salary offer for new employees.

Assisted in all marketing and events, issued invoices and follow-up with payments to and from customers, handled order processing and phone enquiries, and prepared sales report for department manager.

Diploma In Business Management (Dbm), Business Administration And Management, General

Higher National Ite Certificate In Administration (Cba), Business Administration And Management, General

Ite Certificate In Office Skills (Cos)