Kathleen Marks Email & Phone Number

United States

Chicago, Illinois, United States

Led Account Receivable team of 20 contractors located in India and 8 Aon colleagues who are responsible for $130M monthly receivables and $5M average daily cash receipts. Managed projects impacting business management routines.● Managed the conversion of the Accounts Receivable system from PeopleSoft to Workday which included mapping processes, testing, creating training documentation, training onshore/offshore staff and updating senior stakeholders. Achieved stable operation in a short time after go-live. ● Developed and implemented the “Cash is King” initiative significantly increasing cash collection by educating practice leadership, deploying monthly client statements, and utilizing Tableau dashboards. Overdue ratio decreased by 30%.● Created Best Practices associated with applying cash that substantially reduced the amount of unapplied cash.

Managed Real Estate, Customer Service and Finance projects.● Partnered with Aon Corporate Real Estate to manage the relocation of more than 3K colleagues allowing closure of two buildings and saving Aon $15M.● Managed deployment of Customer Service Client Specific Training used by hundreds of colleagues answering benefit calls for 161 clients. Training reduced time on the phone by 20% improving service to caller. ● Managed creation of Customer Service Client teams established to service multiple clients with similar benefit program resulting in savings of $800K/28 FTE. ● Collaborated with Aon Hewitt Benefits and Finance Leaders and Aon Litigation Attorneys to improve visibility of loss due to error. Established a controlled process for tracking, approval and proper accounting.

Managed initiatives within Foundational Operations Services related to development of KPIs, establishment of quality measurement and importance of voice of customer. Established monthly operational reviews for organization with 2K associates and $100M annual compensation budget. ● Collaborated with leaders from eight departments to create and implement Quality Control Plans resulting in a measurable improvement in performance. ● Developed a Lean Workout program for five teams significantly reducing process cycle time ● Trained implementation Project Managers on proper reporting of billable time resulting in favorable impact to bottom line from increased depreciated compensation.

Master Of Arts - Ma, Elementary Education And Teaching, Did Not Finish

Master Of Business Administration - Mba, International Business

Bachelor Of Science - Bs, Finance, General