Kathy Murray Email & Phone Number

San Francisco, California, Us

- Manage a running portfolio of 60+ accounts and take strategic, timely actions to move them through the brightwheel platform implementation process.- Consistently exceed goals for metrics related to activations, churn, and customer satisfaction with an average percent to target payout of 141% and 35% over team average. - Teach and empower new customers how to get the most value out of the brightwheel platform.- Troubleshoot challenges that our customers experience as they get the system set up.- Identify and implement improvements to our systems and processes to increase team efficiency and improve the customer experience.- Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages.- Act as the “voice of the customer”, providing input to other brightwheel teams including Product and Engineering.- Excellent communication, organizational, time management, and prioritization skills.

San Francisco, California, Us

- Managed over 20 client relationships, including selling and rapport building.- Worked with internal and external stakeholders to launch programs on time and within budget.- Managed targeted email marketing to 100,000+ email lists, including end-to-end campaign management, execution, and reporting.- Planned, scheduled, and managed the production of assigned projects from magazine delivery to delivery for digital conversion.- Collaborated with the sales team to develop sales reports, proposals, and client contracts. - Developed content for WordPress, optimized SEO, and proofread all copy for the quarterly magazine. - Worked cross-functionally with the production team and coordinated content production. - Managed contracted writers for content development. - Cleaned date, built out CRM system, and developed over 600 contacts.- Ran giveaways and sweepstakes via Shortstack, social media, and email marketing, increasing brand recognition and creating cross-promotional marketing with 6 high-value brands.

New York, Ny, Us

- Spearheaded the distribution and circulation of 3 travel print publications reaching 400+ distribution points across the Bay Area. - Developed marketing strategy and branding, and produced native content, email marketing, sales proposals, and media kits.- Organized and managed special events ranging from 50 to 500 local hospitality influencers including dinners, gallery openings, theater shows, and more. - Developed email marketing campaigns for clients using MailChimp and InDesign to inform, develop and retain customers. Weekly email blasts sent to 60,000+ subscribers, and monthly newsletters to tourism and hospitality professionals.- Developed a social media strategy and managed social media accounts resulting in a 65% increase in followers and engagements across all channels.

- Demonstrated cross-functional skills in managing and delivering projects in a timely manner. Projects included proposals, packages, and marketing materials utilizing InDesign, Illustrator, and Photoshop.- Coordinated the distribution of internal and external marketing materials to 30,000+ contacts. - Developed a process for brokers to easily request new marketing materials, creating a cross-functional streamlined system cutting down the processing time by 25%.- Created visual sense of dense data by customizing illustrative maps, graphs, and infographics.- Conceptualized and created practical creative solutions to meet marketing and creative objectives.- Coordinated on/offsite meetings, conferences, and events, including company social and volunteer events. - Updated and maintained CRM databases. Generated standard and ad hoc reports as required and assisted with website updates.- Drove growth and engagement of property-specific platforms such as company website, 3rd party sites, and email marketing campaigns.- Managed and coordinated photographers across the U.S., providing email support in a fast-paced and dynamic work environment.

San Francisco, California, Us

- Managed 4 company social media channels.- Increased follower count across the major social media platforms (namely Facebook, Twitter, Instagram, Pinterest, and LinkedIn). Grew Instagram following by 360% followers in 3 months through carefully curated content and engagement. - Create and optimize all published content (images and written).- Manage and schedule posting with tools such as Hootsuite and Everypost.- Developed numerous marketing programs (logos, brochures, newsletters, infographics, and advertisements).

Santiago, Providencia, Región Metropolitana, Cl

- Created and managed content across a blog and social media platforms. Implemented processes and built out a 6-month plan to maintain platform growth. - Developed 15 research-based blog posts that increased social media engagement by 60% and positioned the company as a thought leader in the field.

Boston, Massachusetts, Us

- Oversaw marketing initiatives, growing online follower base by 65% in 4 months.- Planned community events to build brand awareness and fundraise. - Managed the creation of relevant, high-quality content, created a regular publishing schedule and promoted content through social media advertising.

Redwood City, Ca, Us

- Provided customer support for events ranging in sizes from 50 to 10,000 attendees. - Provided excellent client support in a fast-paced, heavy workload environment. - Managed a team of 5-10 in food delivery, event coordination, and customer support to individuals and events. - Required ability to multi-task, anticipate services needed prior to requested actions, and interface with various personality types and respond to customers’ questions and demands.

Milpitas, California, Us

- Created strategic marketing messages for product launches, making highly technical features understandable to key customers. - Creatively revamped FireEye's sales pitch presentation, bringing the company's message to clients in an innovative way. - Organized and updated the FireEye speaker program, redirecting the public appearances of company leadership in a more productive fashion. - Strategically redesigned news placement on the FireEye website. - Produced a series of 10 videos to create buzz around FireEye's "Ignite" program.

Scottsdale, Arizona, Us

- Managed public relations for the center's various digital presences. - Conducted market research to support the planning of the following season's marketing direction. - Created contact lists through market research.- Designed and organized online calendars for 2013 to 2014 performances. - Consulted with the team to produce creative content.

Scottsdale, Az, Us

- Produced 12 short films promoting different neighborhoods and communities in Arizona to boost company exposure to the public. - Planned shoots, chose locations, wrote scripts, filmed content, edited footage, and uploaded content to the company website and social media platforms. - Edited videos using Final Cut Pro.