Kathleen N. Orme Email & Phone Number

Gaithersburg, Maryland, United States

Answer 60+ calls a day through customer care centerHelping customers who need immediate assistance with scheduling car repairDefusing customers who are upset with the services they have received and helping them get the services they need to fix their issuesCall 70 customers a week to schedule car repair and maintenance appointmentsUse 3 different computer programs to schedule appointments: Reynolds, X-Time, and WiAdvisorUsing Google suites to communicate with coworkers and supervisors

Washington Dc-Baltimore Area

• Provide support to the executive team by facilitating communication between board members, association members and the general public• Receive visitors and screen incoming phone calls for office of 20 plus and field informational calls regarding the DC Auto Show. Calls include dealers, association executives, congressional offices, lawyers and the general public • Create blast emails on Constant Contact established to alert association members of upcoming events • Create online registration for seminars for 300 association members through Constant Contact• Maintain the 400 person membership database • Train and supervise the receptionist and summer interns/help • Handle live registration at company events • Screen and prioritize the Executive Director’s mail and alert the Executive Assistant to important scheduling events • Created meeting material including event programs, meeting flyers and name badges• Troubleshoot all office machinery i.e. programming and updating machinery, order supplies, make service calls • Maintain the files of company documents