Responsible for analyzing loans for profitability prior to selling to third-party mortgage holders and incorporating loan into third party’s system. • Processed approximately 25 loans per day with an average borrowed total of $250k per loan resulting in $125M in loans per month, increasing monthly revenue by over $3.2M.• Generated consistent dollar volume performance, even when rates dramatically dropped, by increasing daily output through extraordinary work ethic.• Analyzed/advised on loans designated for third-party buyers for profitability, increasing bank income.• Consistently met and exceeded deadlines by working through adversity under pressure resulting in over $2B mortgage interest rate locks.• Built trust by consistently demonstrating authentic behavior through open and honest dialogue.

Responsible for administering all aspects of the commercial Contract Membership process for national and regional GPO (Group Purchasing Organization) agreements.• Utilized advanced technical skills to resolve chargeback errors in accordance with OLA (Operational Level Agreement) and SLA (Service Level Agreement) resulting in improved client trust while maintaining profitability.• Accurately handled Central Membership roster adds, changes, and deletes across all organizational portals, consistently reducing company errors.• Supported Sales department through order analysis and strategy, improving customer satisfaction while maintaining sales volume and contractual obligation.• Collaborated with distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around contracting processes in order to facilitate effective policies and procedures that would deliver sustainable results.• Ideated, proposed, and implemented continuous process and system improvement initiatives across the Commercial Contract Operations teams while playing an active role on work stream teams and projects.• Improved key metrics of KPIs (key performance indicators) and SLAs to meet the strategic goals of the organization• Created, wrote, and maintained all Membership Solutions training material, improving new analysts’ and department productivity.• Identified and resolved gaps in contracting membership procedures, improving department productivity.

Responsible for analyzing and synthesizing over $65M of sales data monthly and quarterly with contractually obligated administrative fee payments and reporting.• Executed, quantified, and evaluated internal and external information into business intelligence to support the strategic objectives of the Sales organization.• Effectively communicated and resolved all audit discrepancy requests, providing customers with a high-quality experience.• Synthesized data from multiple sources of data membership, managing, auditing, and maintaining cross-functional accuracy and cohesiveness, creating highly accurate analytics and reporting.• Provided ad hoc reporting as needed per request of Group Purchasing Organization or Health Systems VP, quickly responding to improve company image and proof of data integrity.

Responsible for supporting all accounts with 25+ nursing homes including sales support, growth potential discovery and cost/pricing management.• Identified opportunities for sales and margin improvement in both new and existing groups, improving bottom line. • Prepared and analyzed quarterly business reviews providing customers with overall spend analysis while identifying areas of sales opportunity.• Formulated pricing for new business and renewed pricing annually for nursing home groups, creating weekly price discrepancy reports and providing resolution within 48 hours.• Devised cost savings programs and conversion opportunities for existing groups to improve client satisfaction while simultaneously increasing profit.• Analyzed and reported actual vs forecasts, advising President and VPs of trends to develop departmental objectives and initiatives.

Led prime vendor accounts distribution service, ensuring smooth flow of business. Assisted sales reps in all areas critical to securing and maintaining business, improving sales volume and profit.• Managed all aspects of inventory for assigned accounts while maintaining a lean department by expediting shipping, preventing surplus, predicting backorders and shortages.• Identified substitute items preventing stock shortages and improving client satisfaction.• Responded to invoice discrepancies with resolution to customer.