• Build strong working relationships with clients and genuinely understand their unique needs• Navigate collaborative relationships with Operations, Merchandising, Creative, Marketing, and Finance teams to achieve sales goals and grow our business• Understanding what client needs are and determining which product offerings can best meet those client goals• Process orders through our internal systems with high accuracy to ensure a great customer experience• Building a trusted and lasting advisor relationship with key accounts, internal stakeholders, and executive sponsors while serving as the expert for your portfolio of accounts• Connecting with clients regularly over the phone, e-mail; and occasionally in person to help solidify the trust relationship between the key account manager, Custom Ink, and the client.• Researching and analyzing Custom Ink clients to understand and anticipate those clients' needs, and then communicating and promoting Custom Ink products and services to those key clients, based on that research and analysis• Being a proactive contributor. A true "land and expand" approach, to expand into your accounts through relationship building and new relationship acquisition• Translating key needs into product offerings, working with other Custom Ink teams to ensure that client needs are met and that the client is satisfied• Working both independently and collaboratively to forecast/track key account opportunities, assist with high-severity requests and escalations, and iterate and evolve best practices, guidelines, and systems• Identifying new opportunities, areas for improvement both for key clients and internally as part of the Key Accounts team• Cultivating a funnel of accounts and new customer relationships to exceed revenue goals• Negotiating quotes, closing orders, and ensuring timely and successful delivery according to customer needs and objectives while clearly communicating with all involved via SalesForce

• Maintains and grows a book of business (e.g., ground, air, international)• Introduces new products and services and expands business opportunities within customer accounts• Tracks sales performance to objectives• Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy• Utilizes resources and account history to prepare for sales calls utilizing SalesForce• Submits pricing requests and analyzes price quotes• Develops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data

**Great, Great company and experience! Mass Layoffs in November 2010.•Manages and maximizes gross margin from the sales of bottle/can/premix/LMP post mix, and ancillary products by managing existing customer base•Targets and develops selling strategies for prospective accounts, both dry and competitive•Maximizes profitable new account development•Ensures new accounts meet CCBCC gross margin standards and takes the appropriate actions when an account falls below the required level•Plans territory management on a daily, weekly, and monthly basis to ensure effective time management and customer follow-up•Develops relationships with and educates internal customers on the goals and objectives of On Premise Products by providing specific communication on strategies, opportunities and business results•Demonstrates leadership skills and seeks self-development through continuous learning

•Maximize revenue for designated account package by growing sales within existing accounts, identifying and developing new accounts at a level consistent with or exceeding company expectations•Has responsibility for generating positive sales growth for a specific geography or vertical market with an average of 30-35 current accounts and average of $2 to $3.5M dollars annually•Fully leverage Grainger’s Customer Relationship Management (CRM), Salesforce, to perform all the aspects of business daily•Understand customer needs and objectives and remains alert and responsive to changing customer needs•Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business•Demonstrate consistent focus on actions and tactics that will produce positive sales results