Kathleen Papathomas Email & Phone Number

Woodbridge, NJ

Primary contact for over 110 private schoolsManage implementation of new schoolsResource for new hires and account administratorsMaintain rapport with school administatorsPromote changes to better the client/parent experienceProvide assistance with parent inquiries

Woodbridge, NJ

Managed 70 private schoolsImplemented new schools into the programAssisted with group projectsMaintained client rapportProcessed parent and school billing inquires

Roseland, NJ

Primary point of contact for 9 high profile national accountsReview contracts for accuracy according to the plan designConfer with underwriters Manage marketing stategy Schedule and oversee benefit fair representativesReview inquires with medical underwriting and life claims

• Primary point of contact for multiple high-profile National Accounts
• Established strong professional relationships with brokers and plan administrators
• Acquired expertise of Prudential group insurance products
• Provide support for account executives and account managers
• Collaborate with internal business partners to resolve client issues
• Ability to adhere to strict deadlines

• Subject matter expert of the SGLI Conversion Pool
• Revised and enhanced the Conversion Manual for Participating Companies
• Maintained a strong rapport with the Participating Company Administrators
• Developed conversion training material
• Streamlined procedures and requested changes to better the system
• Diligently resolved complex billing issues

• Review and payment of ABO, death, and traumatic injury claims
• Achieved quality above 99%
• Ease with working independently and on a team
• In-depth knowledge of Lotus Notes, COMPASS, LCMS, & CMWS, Microsoft Word, Excel, and PowerPoint