• Monitors security events received through alerts from SIEM• Performs initial assessment of the priority of the event (Classification), initial determination of incident to determine risk and damage (Triage), and appropriate routing of security or privacy data request and notifying appropriate contact for security events and response (Escalation)• Takes an active part in the resolution of incidents even after they are escalated

• Analyzes malwares, such as trojans, worms and backdoors, affecting premium customers from different countries • Provides technical details for the malwares • Supports customer malware-related queries within the respective service level agreement (SLA/SLO) • Creates one-to-many detection that will detect specific strains of a malware family • Ensures that the latest malwares threats, submitted by the client, are detected by the latest signatures • Analyzes logs from client’s system to check the integrity of their machines • Provides manual clean-up on how to remove malware infection from the system Special Tasks • Integrated Ops Team – Handles cases with Multi-Dimensional Infections including URL, Email, and File • Mac OSX Smart Pattern Creation – Creates one-to-many rule to deflect and block OSX malware and grayware families