Kathleen Pruisner Email & Phone Number

Develop staff talent for success within department and future positionsSupervise staff to ensure accurate and timely completion of National Mortgage Settlement (NMS) metrics related to cashiering/ loss mitigation/ bankruptcySupervise business analysts to develop and maintain SQL queries for NMS metricsLiaison with external audit firm including database created to track outstanding and completed itemsCreation/completion of various internal and external reports and presentations as well as Visio flowcharts

Develop methodology and create queries using Business Objects and SQL to generate reports for testing per the National Mortgage Settlement guidelinesCreate internal reports for tracking departmental process for various functions within the Internal Review Group (IRG) using MS Access database, Excel and/ or WordLiaison with the IRG external auditors to ensure outstanding items are answered and information exchanged as requiredAssist in management type functions for staff in Iowa location (IRG main off located in Texas)

Waterloo, Iowa Area

Managed the following departments: Payment Process, Payment Research, Payoffs, Payoff Statements, Electronic Payments (including return items), and Cash Control utilizing Fiserv/ LoanServ platform. This position also included vendor management and reporting for outsourced functions in two countries.Completed audits of vendor work and created a departmental audit procedure to validate in house staff work was within given guidelines.Participated in legal and compliance updates to ensure Cash Operations was operating within the guidelines of updated legislation.Created and/or completed management reports within set deadlines.Created a database process to automate the posting of bankruptcy trustee funds on the Fiserv/LoanServ platform.

Waterloo, Iowa

Supervised and monitored the Payment Processing, Payoffs, Payoff Statements and Payment Research departments in completing daily functions efficiently and timelyUpdated internal processes based on business unit process changes, including the development of new programs (Hardest Hit Funds program, shared appreciation program, etc.)Assisted in outsourcing various functions to off shore vendor as well as maintaining scorecard of work completed.Completed monthly reports for department statistics and quarterly audits of vendor work.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Associate Of Arts (Aa), Business Administration And Management, General