As a GLG Network Member, I bring 30+ years’ of experience in the service industry to help clients solve some of their business challenges in both food & nutrition and housekeeping. The goal is to provide insights into making the decision between managing these services in-house or utilizing a contract management company. It is an opportunity to discuss performance metrics, contract types, budgetary constraints, etc. with someone who has worked for both sides of the business--contractor and… Show more As a GLG Network Member, I bring 30+ years’ of experience in the service industry to help clients solve some of their business challenges in both food & nutrition and housekeeping. The goal is to provide insights into making the decision between managing these services in-house or utilizing a contract management company. It is an opportunity to discuss performance metrics, contract types, budgetary constraints, etc. with someone who has worked for both sides of the business--contractor and client.GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise. Show less

Executed industrial engineering principles to maximize operational efficiency through innovation and technology. Leveraged community connections to enhance healthcare delivery by optimizing nutrition services. Directed the RFP process for Environmental Services and collaborated on the creation of new contracts for both Food and Environmental Services. • Secured a successful The Joint Commission (TJC) audit for both Environmental Services and Food Service, with eight facilities surveyed… Show more Executed industrial engineering principles to maximize operational efficiency through innovation and technology. Leveraged community connections to enhance healthcare delivery by optimizing nutrition services. Directed the RFP process for Environmental Services and collaborated on the creation of new contracts for both Food and Environmental Services. • Secured a successful The Joint Commission (TJC) audit for both Environmental Services and Food Service, with eight facilities surveyed during a single review. Show less

I devised and implemented improved methods to coordinate business operations, ensuring that I adhered to client priorities. I leveraged key performance indicators (KPIs) to assess operational efficiency, track productivity, and maintain service excellence. I managed complex projects, programs, and technical integrations from concept to completion. I standardized programs and processes across the network while accommodating localized differences and demographic considerations. Additionally, I… Show more I devised and implemented improved methods to coordinate business operations, ensuring that I adhered to client priorities. I leveraged key performance indicators (KPIs) to assess operational efficiency, track productivity, and maintain service excellence. I managed complex projects, programs, and technical integrations from concept to completion. I standardized programs and processes across the network while accommodating localized differences and demographic considerations. Additionally, I developed a contract that created a 100% win-win partnership for both the health system and the contracted services. Show less

I utilized key metrics to drive operational excellence, enhance customer satisfaction, promote sustainability, and increase productivity. I built a high-performing team focused on achieving the long-term goals of the company and the hospitals we served. I collaborated across service lines to positively impact operations and tailored effective solutions to meet clients' unique demands.I directed operations managing over $70 million in total volume. I led a $12 million retail renovation at… Show more I utilized key metrics to drive operational excellence, enhance customer satisfaction, promote sustainability, and increase productivity. I built a high-performing team focused on achieving the long-term goals of the company and the hospitals we served. I collaborated across service lines to positively impact operations and tailored effective solutions to meet clients' unique demands.I directed operations managing over $70 million in total volume. I led a $12 million retail renovation at the hospital, incorporating state-of-the-art technology and an innovative menu. Additionally, I collaborated with operations to develop a comprehensive transition plan for integrating an 800-bed hospital into our portfolio.I managed two health systems and a children's hospital, overseeing a total managed volume that exceeded $95M. Show less