Kathleen Rippon Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

London, England, United Kingdom

• Non-Profit Organisation of over 1,500 employees helping homeless people in the UKWorked in the HR administration team carrying out payroll and customer support
• Enhanced administration process using HR software to create a more efficient and accessible way for managers to submit employee changes and recommendations for payroll
• Observed trends in complaints from internal customers regarding the sickness policy, developed changes that were more inclusive and updated the employee sickness form to be more accessible
• Designed and delivered a short series of interactive mindfulness training sessions for between 15 to 40 team members, covering topics such as applying mindfulness at work and mindfulness techniques
• Delivered exceptional service to 100+ internal customers per day, provided support and knowledge around policies, took on feedback to enhance processes, guided staff with COVID-19 changes
• Self-directed ongoing administration support in payroll, sickness cases and any ad-hoc tasks that arose, and carried out administration support for three managers to maintain the day-to-day office functioning

18 Dorset Rise, Blackfriars

• Global cloud-based ticketing platform business of over 250 employees Administrative support to the People Director and manager during pandemic outbreak
• Developed a free virtual buddy system to recreate the ‘water-cooler’ effect for catch ups across teams in the UK and USA, with two 30 minutes sessions per week as the business transitioned to working remotely
• Supported the HR manager with hiring, by using recruitment tools such as LinkedIn to find suitable talent and screened a pool of 100+ applicants for new roles within the business
• Enhanced employee engagement by conducting surveys and taking note of common trend questions directed to HR to redevelop the ‘People’ intranet page, making information clearer and more accessible
• Introduced inclusion initiatives by celebrating and providing information about important events (e.g., World Health Day, Earth Day) and introducing a weekly mental health catch up hour

London, United Kingdom

• School of over 800 students, created an inclusion unit and provided administrative support
• Created and managed an inclusion unit within the school that was initially an empty space by transforming it into a functional room to promote an inclusive and productive culture across the school. Ran 20+.
• Delivered effective administrative support by updating school’s online filing system to reduce need for hard copies and improved paperwork system for 30+ high needs students and their quarterly meetings
• Acted as a personal assistant to the Assistant Head Teacher for Inclusion by taking calls, liaising with internal and external parties, organising and running meetings, keeping minutes, ordering resources, updating.
• Researched, developed and carried out a five-week program for over 100+ students using evidence-based strategies to teach and promote resilience skills and learning, which was translated back in classrooms
• Liaised across 20+ classrooms with teachers and parents to assess areas of need and provided after school coaching and modelling of intervention and therapy-based techniques

Canberra, Australia

• Small business supporting 50+ clients with autism using therapeutic interventionSuccessfully supervised 15 teams of behavioural technicians and the progress of the clients
• Achieved all client’s long-term goals over a two-year period in developing their language, communication, cognition and social skills in therapy sessions and generalised in classrooms and social environments
• Continuously reviewed client’s qualitative and quantitative data and liaised with family and school, to improve their program, tailor support and ensure opportunity for client to make consistent progress
• Managed onboarding for new staff, provided training and hands on support, and introduced an online platform across teams, which improved communication and helped teams become more engaged
• Developed a more efficient method for case managers to take therapy notes using tablets, so that notes could be stored electronically and sent via email to behavioural technicians for client’s bi-monthly updates

Canberra, Australia

• Trained as a behavioural technician and worked with 30+ clients, to deliver an outstanding service
• Recorded data and observation notes to ascertain client’s development and track progress
• Created games and activities tailored to motivate client’s engagement and learn new behaviour
• Learned to apply the correct programs and procedures for running an effective therapy session
• Discussed, critiqued client’s progress with manager and parents to support progress and devise solutions

Canberra, Australian Capital Territory, Australia

Canberra, Australia