Kathleen Rodriguez Email and Phone Number

- Conduct one on one’s and provide mentorship and guidance to new members of the account management team, fostering a positive and collaborative team environment- Act as a liaison between the account management team and other departments, facilitating communication and coordination on cross-functional projects- Support new team members on client calls and usage report discussions, while also aligning individual and team goals with company directives, KPI for Retention, and ARPU for assigned territories- Assist in mediating conflicts or disagreements between clients and internal teams, seeking mutually beneficial solutions- Help support the buddy system and model openness to feedback by actively listening and demonstrating a willingness to learn and adapt.- Act as product and process subject matter experts (SMEs), providing support to team members- Foster a positive and collaborative team environment, encouraging knowledge sharing and continuous learning

-Lead on-boarding, implementation, health checks, and usage reviews for 1st year customers.-Seek new opportunities for up-sells and Professional Development-Develop new processes, strategies, and resources to enhance the customer experience and reduce churn-Enhance customer journey practices, sales processes & strategies to improve client engagement and retention measures through data insights in collaboration with Sales, Marketing, Customer Service, and Professional Development- Product usage monitoring, reporting, and implementation recommendations for USA, Canadian, and LATAM school and district accounts.

-Create and support post-sales implementation strategies, pathways and initiatives for a comprehensive adaptive solution based on client goals/outcome requirements - Proactively work with new and existing clients throughout the year to identify strategic value add opportunities and drive product engagement - Support ongoing retention initiatives including but not limited to rollover, marketing efforts, competitions, reporting, mid-year reviews, usage, professional development, and renewal - Support Sales Managers and Client Managers with data management and outreach for new and existing clients

- Prospecting and closing new business deals with school districts in Texas and Colorado- Managing on-boarding, training and renewal opportunities with existing clients in Texas and Colorado.

Managing onboarding, engagement with company's educational digital products (Mathletics), renewal and up-sell/cross-sell opportunities with existing US client base of principals, head teachers and teachers

- Identify and resolve technical issues and concerns among students, parents, teachers, and administrators.- Train, facilitate, and collaborate with teachers and administrators on integrating technology into their classrooms, lesson plans, projects and overall curriculum.

Planning, developing and implementing various digital media content (social media posts, professional development/ tutorial videos, etc.) in English & Spanish for teachers, parents and school districts interested in using the app.

• Perform a variety of web and television production related administrative duties• Conduct research for new shows in development• Assist with the management of emails and social media platforms• Attend departmental staff meetings as well as gain exposure to animation reels from potential collaborators• Have access to production materials including scripts, character designs, web prototypes,rough cuts, treatments, etc.

● Strengthened classroom management skills and curriculum design.● Worked collaboratively with cooperating teacher(s) to create effective lessons that met the learning needs and abilities of all students in a fourth grade dual-language class . ● Attended and actively participated in faculty and team meetings as well as professional development days ● Utilized technology, modeling, graphic organizers and hands-on activities to foster student engagement and learning in both languages (English and Spanish).● Taught students the fundamentals of experimentation and the importance of plant life in a five week scientific inquiry lesson.● Facilitated small group discussions and guided reading groups to enhance students’ comprehension on difficult tasks in math and literacy.

● Responsible for inspiring children from ages 4-5 from various day care centers and Head Start programs to develop a love for reading and writing● Conducted morning read-aloud/ circle time● Taught children basic alphabet skills, print concepts and pre-reading strategies in small literacy groups. ● Occasionally distributed books to students in hopes of enhancing their desire to read at home