Responsible for management of large national client portfolio of projects for this international lighting manufacturer. Managed full scope projects from planning to close-out and was successful with a number of large programs including Coach, Chloe, Christopher & Banks, Kenneth Cole, Lane Bryant, Neiman Marcus, Forever 21, Macy’s, and Ralph Lauren. Played a key role in the redesign of the Program planning process and had impact on operational improvements and team culture. Increased client satisfaction and profitability through improved product forecasting Improved B to B relationships and efficiencies with national Distributors by improving product availability, shipping efficiencies and communications. Used existing industry relationships to impact sales and improve operational efficiencies through client feedback.

Managed major portfolio of Construction projects for large national retail clients such as Helzberg Diamonds, Genesco (Journey’s, Journey’s Kidz, & Shi), Applebee’s, Jimmy Choo, Carlo Pazolini, and David Yurman. (Also successfully managed numerous General Contractor relationships and one-off projects.) Was responsible for onboarding of new clients, establishment of construction schedules, coordination with Design team on product specification, master quote management, plan take-offs for ordering, logistics management and General Contractor management through close-out. Also played a leadership role with all program warranty management. Recognized as an organizational mentor and impacted training of many new hires. Influenced firm’s culture through involvement and leadership of numerous wellness and team building activities. Established numerous operational process improvements that impacted order lead times, schedule improvements, shipping accuracy, and overall gross profit. Impacted client relationships through consistently advocating and establishing world class customer service. Proficient in electrical and lighting equipment, design coordination, and plan reading

Managed large and small scale remodeling and renovation projects for established local roofing company. Responsible for management and scheduling of field crew members, including right matching of work product to tech skill level. Established and/or improved numerous operational processes that impacted supply order lead times, schedule efficiency, and overall gross profit

Managed office, compliance, and process operations of this large Wells Financial Services branch. Supported investor team, client relationships, and Corporate office operations while improving firm’s reputation through high level standards of client service. Also was responsible influencing and executing firm’s marketing strategy, Information and Telecommunications requirements and assuring compliance of accounting and regulatory standards. Designed, impacted and managed successful marketing programs. Was recognized by Corporate HQ as having achieved an above average level of compliance program success. Redesigned many of the firm’s operational processes which brought increases in efficiencies, profitability, sales, and client satisfaction.

Direct liaison between external customers, internal Dining Operations Staff and the Vice President of Dining Operations, which included screening calls, making travel and meeting arrangements, preparing dining location reports and financial data.Resolved difficult issues regarding client complaints and other matters. Worked closely with managers in other departments, such as catering and vending, on updating policies and procedures for client services.Proactive communication with customers and clients via telephone, e-mail, or regular mail; managing database records; and drafting status reports on customer service issues.Maintained solid customer relationships by handling their questions and concerns with speed and professionalism.Coordinated various dining location promotions and special event planning, creating or updating flyers, menus, banners, survey cards, etc., tracking budgets and expenses, and communicating with external creative service providers.Worked with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Duties include coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results. Excellent communication skills and extensive knowledge of database and project management software.Responsible for the logistical processing of customer orders, includes coordination with vendors, sales staff, customer service representatives, billing representatives, warehouse and shippers. Arranged shipment of requested items, goods or merchandise. Some background experience in purchasing, inventory control, transportation and warehousing functions.

Directed organization's overall marketing and public relations strategic planning programs, and communications.Designed, implemented, and facilitated annual marketing plan. Supported and facilitated development and implementation of marketing plans.Planned and administered the firm’s Marketing Operations budget.Forged strong and effective relationships with representatives of local, state and federal government, local businesses, other social services groups, the community and the clients we served.Developed and administered marketing database which included client and donor information, food pick-up and Meals on Wheels schedule, and other pertinent information. Coordinated and managed public appearances, fundraisers, advertising, or exhibits for clients and donors to increase service awareness and to promote goodwill.Consulted with advertising agencies or staff to arrange community support campaigns in all types of media. Purchased advertising space and time as required to promote organization's agenda.Conferred with production and support personnel to produce or coordinate production of community support campaigns, Public Service Announcements or paid advertising.Responded to requests for information from the media or designate another appropriate spokesperson or information source.Planned and directed development and communication of informational programs and literature to maintain favorable public and donor perceptions of the organization's accomplishments and agenda.