Kathleen Runion Email & Phone Number

Long Beach, Ca, Us

Sante Fe Springs

Ability to analyze complex HR issues and develop sound and creative solutionsResults-oriented, flexible, innovative, strategic, resourcefulness, accepts accountability; energetic and customer service orientedAbility to establish and maintain effective working relationships with department managers and their employeesComfortable working situations that may be confrontational and adversarialExcellent oral and written communications skillsKnowledge of federal, state, and local labor laws and regulatory complianceSupervises all employment activities, including recruitment, testing, reference checking, and related employment mattersSupervises the preparation and maintenance of procedures for new hires, transfers, separations, salary changes, and other personnel practicesMaintains the wage and salary administration program, including labor grades, position assignment, and related wage and salary administration mattersOversees presentation of employee benefits such as life, health, long-term disability, 401(k), and retirement plan for all employeesMaintains adequate records on each employee as relates to the employee benefits programMonitors all EEO, OFCCP, and Corporate Policies and ProceduresAssists supervisory and reviews all Discipline Notices, including coaching, verbal, written warnings, suspensions, and terminationsProcesses employee payroll information and HRIS information accurately and in a timely mannerOversees and ensures all personnel records in a confidential mannerEstablishes and improves employee relations to foster a high level of performance from all employeesEvaluates staff performance and recommends merit increase and disciplineProvides support, training, and counseling to staff as neededOversees and ensures staff training is being conducted and attendedMonitors the use of overtime and substitute staff in all department areas

Millbrae, Ca

Managed scheduling for $35 million annual revenue-producing store,ensuring that every shift was adequately staffed due to the demand of thebusiness.Analyze store performance indicators against company business strategiesand goals by developing plans that improve business.Ensure efficient scheduling to capitalize on productive and profitableoutcomes.Enforce corporate policies while directly managing a minimum 60employees while responsible for leading teams with work assignments,performance reviews, disciplinary actions and professional/ careerdevelopment.Improved customer satisfaction over 90% by providing front line counterstaff with the skills, given knowledge authority to resolve customerinquiries and complaints.Keenly supervised profit and loss management while administering up to$3.1M budget for monthly business operations and effectively reducedcost and overhead by 15%.Developed corporate objectives and strategies collaborating on qualitymetrics and key performance indicators (KPI), as well as strategizing withcross-functional teams on improvement measures related to quality.Strengthened and enhanced processes for managing complaints byleading thorough investigations into incidents and concerns.Improved operational efficiencies by creating filing systems to maintainconfidential employee documents and reports.Developed hiring and recruitment policies to drive transparent and fairhiring process for selecting candidates on basis of merit and relevancewith job.Launched innovative incentive program to achieve low turnover rate inhighly competitive market.Maintained 100% protocol and procedural accuracy through HRISmanagement tools.Supported top talent identification processes by interviewing candidatesand executing all HR steps, including onboarding, orientation andbenefits.

Redondo Beach

Held accountability in seĴing and meeting monthly department revenuetargets, while maintaining the highest levels of guest satisfaction as aresult of guest surveys Conducted training program for new teammembers as well as with existing team members on new initiatives andproducts.Maintained brand awareness to guarantee exceptional experience for eachguest.Led the implementation of guest engagement model, including aĴentionto carefree and revive.Rendered support and instruction to team members through performancemanagement.Assessed talent themes by building efficient and cohesive teams

Eureka, Ca

Thoroughly supervised three operations groups within three store locations comprised of inventory, warehouse and distribution, and office management, which entailed accounts payable and accounts receivable; purchasing; data entry; and auditing.Acted as a liaison between vendor and store organization.Adeptly introduced an Inventory Team with weekly and monthly inventory goals.Took charge of hiring and developing staff while presiding over training on new policies procedures and new system programs