To keep the branch and company at large, sustainable and profitable, I conceptualize and execute new business opportunities that result in expanding the list of referrals. This is accomplished as I concentrate on building relations within business networking groups. Upon clients expressing interest in the company's services, I streamline the setup life cycle from preparation of initial documentation to data entry to the coordination of open enrollment meetings and new business employee onboarding sessions, driving instant high satisfaction rates. In conferring with clients and building rapport, I am able to anticipate their business needs and present solutions that often exceed expectations. Furthermore, I assist with HR matters with service being vital to client retention growth.• Contribute to the establishment of employee onboarding processes.• As part of multidisciplinary teams, create sales email campaigns that resonate with target audiences and result in great conversion rates.• Led efforts to raise online reviews of the Athens branch, focusing on elevating brand identify, presence, and recall.• Since 2016, additionally serve as the Office Manager, consistently improving internal workflow, answering client requests, training personnel, auditing client accounts, and fulfill other administrative / clerical tasks all while controlling 50-200 employee accounts.

Since the opening of the Athens branch, I compare existing services with the current needs with the purpose of pinpointing new solutions that better align with their business demands. I issue updated company employee handbooks, provide benefits information, detail policies and protocols, and connectect employees with proper agency regarding their account. This translates to a workforce that feels supported and leads to long-term success. Moreover, I carry out onboarding processes and reporting.• To date, services offered by the branch have doubled.• Manage and process 35+ accounts.• Continuously improving proficiencies in Georgia New Hire reporting, PTO Management, and time clock management.