I am one year with the company as Centre Manager. This role has been challenging yet rewarding. Previous to joining, I had no experience running an exam series. With extensive training and persistence, I am now confident in the requirements of what makes a successful exam season and I look forward to running my first season this Summer.

My role as Cabin Crew involves many various skills that may, and can differ, on each and every flight. Displaying a positive attitude and friendly atmosphere on board is essential. Problem solving, leadership and communication are developed from a variety of experiences with passengers on board. Adopting a diplomatic and tactful manner is sometimes necessary to resolve conflict that may occur with either passengers or fellow colleagues. The ability to work solo or as part of a team to ensure delivery of excellent in flight service is critical. Adaptability is key to working with many different and diverse nationalities. The ability to remain calm in emergency situations and adhere to standard operating procedures is a must. Duty free is an aspect of my job that allows me the opportunity to pursue sales targets.

I worked on a project alongside Microsoft who are one of the World's leading companies. I provided customer and technical support which in turn helped increase customer satisfaction. Problem solving, customer confidentiality, work deadlines and targets where all important factors in this job role.

- Promoted 3D television instore in one of Europe's leading department stores.- Demonstrated and explained products and services in order to persuade customers to purchase- Through demonstration provided potential buyers with additional information they may have required- Preparation and alteration of presentation content for specific audiences- Recorded and reported demonstrated information- Weekly targets were set and met- Set up and arranged demonstration areas to attract prospective customers- Trained employees within the Department store

Ensuring each customer received outstanding service by providing a friendly environment. Greeting and acknowledging every customer, maintaining product knowledge and all other aspects of customer service. Assisting in floor moves, merchandising, display of maintenance, processing and replenishing merchandise and monitoring floor stock, ringing up sales at registers and/or bagging merchandise.

My responsibility as a Nanny was to care for the total well being of an 8 month old baby. This involved organising activities both inside and outside the home, reading stories and books, scheduling activities, managing play dates with other families, helping the child to develop through educational games and play. If necessary I would have attended appointments that the child was required to attend. I prepared meals for the child, done laundry and cleaned play areas.

My main responsibilities involved answering telephone calls, relaying messages to staff, greeting visitors, managing appointments, organising files, distribution of petty cash, handling travel arrangements, writing up of reports and disseminating information through various communications tools. In the absence of a senior member I had the responsibility of maintaining attendance/absence of staff and completing necessary documentation. Promoting and advertising vacancies by drafting and placing adverts using a wide range of media. On a weekly basis, it was my responsibly to train and supervise work tasks for both mentally and physically challenged adults of our centre whilst ensuring safe practices were adhered to.