Kathleen Tran, Chrp, Ctmp, Rpr Email & Phone Number

Toronto, On, Ca

• Manage HR operations for the organization, in the absence of the Director of HR, including but not limited to leading full-cycle recruitment process, compliance, compensation, etc. • Update and engage the HR Committee in quarterly board meetings and implement recommendations • Actively propose and sculpt the return-to-office process (i.e. policy, workplace re-design, etc.).• Serve as Co-Chair in the Diversity & Inclusion (D&I) Committee to spearhead and shape the organization

• Managed benefit administration, annual company insurance renewal and bonus letters • Partnered with the Communications Team in establishment of internal newsletter and increased staff engagement• Sole Alternate Company Security Officer (ACSO) actively completing end-to-end security clearance requests for freelancers/staff/board members • Developed an Employee Learning Program (ELP) to encourage personal/professional growth of staff and target key skills needed at work

Toronto, Canada Area

• Maintained records of employee attendance, leaves and overtime to calculate pay and benefit entitlements• Coordinated the full cycle recruitment activities by preparing job descriptions, postings, screening applications, conducting interviews and reference checks before preparing employment offers• Evaluated resumes, interviewed and presented qualified candidates to hiring managers to solicit feedback on candidates to improve recruiting strategy when applicable• Drove the Joint… Show more • Maintained records of employee attendance, leaves and overtime to calculate pay and benefit entitlements• Coordinated the full cycle recruitment activities by preparing job descriptions, postings, screening applications, conducting interviews and reference checks before preparing employment offers• Evaluated resumes, interviewed and presented qualified candidates to hiring managers to solicit feedback on candidates to improve recruiting strategy when applicable• Drove the Joint Health and Safety Committee (JHSC) meeting agendas, tracked minutes and implemented action items• Spearheaded engagement initiatives during COVID-19 Show less

Toronto, Canada Area

• Management of proactive and reactive requests for common and rare language interpreters and translators for 750 clients across Canada, coordinating start-to-end logistic recruitment efforts• Conducted market research, monitored service level gaps in Canada to determine needs so to develop multi-channel recruitment initiatives • Streamlined the recruitment process by creating interview templates, workflow process and orientation packages• Established new channels and networks of… Show more • Management of proactive and reactive requests for common and rare language interpreters and translators for 750 clients across Canada, coordinating start-to-end logistic recruitment efforts• Conducted market research, monitored service level gaps in Canada to determine needs so to develop multi-channel recruitment initiatives • Streamlined the recruitment process by creating interview templates, workflow process and orientation packages• Established new channels and networks of recruitment by researching and proposing attendance in strategic job fairs resulting in promotion of training programs and increased recruitment records• Delivered monthly presentations to On-site Language Interpreter Training (OsLIT) and On-site Translator Training Program (OsTTP) cohorts educating graduates about work in the language services industry, investments in continued competence courses and the importance of branding• Mentored staff on the recruitment process of language professionals and industry standards Show less

• Streamlined the performance management process and managed performance issues of our roster of 6,200 interpreters, communicated suggestions to prevent recurrence and promoted continued competence courses• Managed rare language interpretation and translation escalations via unorthodox but innovative recruitment strategies• Engaged in system testing (UAT), implementation and provided training for both internal and external users

• Oversaw the recruitment efforts of both human resource coordinator and writer positions• Coordinated with the editor department to ensure our recruitment strategies aligned with organizational goals and implemented innovative and effective recruitment and selection strategies

• Determined applicant qualifications by interviewing applicants, analyzing responses, and comparing qualifications to job requirements• Led interactive new hire orientation sessions via Skype and ensured that all paperwork (contracts) were signed

• Coordinated with 4 hospitals to request sufficient coverage before securing OR days for patients• Core communicator for patients undergoing surgeries including the relay of accurate information, scheduled and ensured all necessary equipment and staff are prepared prior to day of operation• Successfully implemented changes during surgical days to account for time spent for emergent circumstances, reduced patient wait times/anxiety, alleviated stress on staff which subsequently improved… Show more • Coordinated with 4 hospitals to request sufficient coverage before securing OR days for patients• Core communicator for patients undergoing surgeries including the relay of accurate information, scheduled and ensured all necessary equipment and staff are prepared prior to day of operation• Successfully implemented changes during surgical days to account for time spent for emergent circumstances, reduced patient wait times/anxiety, alleviated stress on staff which subsequently improved employee morale • Amended surgical related patient documents (including but not limited to patient consent forms, pre-operative and post-operative instructions, consent to release information) to achieve clarity and simplicity for patients • Management of technical, invoicing/billing communications between suppliers• Management of the staffing schedule during the absence of the manager• Responsible for the screening, recruitment, scheduling and mentoring of new employees Show less

• Designed marketing materials to promote York University workshops, events and local events• Received CELT exams and coordinated with instructors for evaluation to respond to international agents• Supervised a team of 5 students and arranged the staffing schedule for instructors who were absent

• Responsible for the recruitment process including posting job advertisements on various job search engines, sourcing candidates, screening candidates, conducting pre-screening interviews

• Performed basic due diligence to forecast/evade risks in investment projects

• Identified and analyzed customers’ interests and budget, understanding and anticipating their needs and wants to accurately recommend appropriate products and services • Established and maintained customer relationships for retention of continued business; personally managed sales and installation coordination • Proactively secured new customers for all product lines at Rogers (phone, internet, cable and home security) to meet daily, weekly and monthly targets• Sole sales… Show more • Identified and analyzed customers’ interests and budget, understanding and anticipating their needs and wants to accurately recommend appropriate products and services • Established and maintained customer relationships for retention of continued business; personally managed sales and installation coordination • Proactively secured new customers for all product lines at Rogers (phone, internet, cable and home security) to meet daily, weekly and monthly targets• Sole sales associate in the team to establish one-on-one tutorial sessions (at the time of device activation and on-going sessions, if necessary) with customers to explain the functions of their new cellular devices Show less

Certificate, Risk Management

Certificate, Human Resource Management

Bachelor Of Arts (B.A.), Labor And Industrial Relations