• Spearheaded the daily clinic operations, managing scheduling, attendance, and payroll for 35+ staff members and children, ensuring timely and accurate timecard submissions and corrections for staff.• Streamlined operational processes by implementing data-driven decisions, resulting in a 15% improvement in staff efficiency and reduced client wait times.• Provided direct client support by covering lunch breaks with one-on-one ABA sessions, enhancing client care and rapport with families.• Handled crisis situations by providing immediate support to learners during challenging behaviors, ensuring safety and maintaining composure under pressure.• Led administrative functions including Paycor, PTO requests, and payroll adjustments, improving payroll accuracy by 20%.• Coordinated clinic-wide activities, including reviewing session notes, planning monthly events, and maintaining adequate clinic supplies, leading to a 30% improvement in resource availability.• Conducted weekly performance and KPI audits, addressing disciplinary issues and onboarding tasks, ensuring compliance with clinic standards and operational excellence.

• Onboarded and trained 10+ new staff members, ensuring consistent implementation of behavior support plans (BSPs) and adherence to clinic protocols.• Supervised RBTs, providing guidance in implementing BSPs and delivering real-time feedback, which improved client behavior outcomes by 25%.• Utilized data collection and analysis to monitor client progress, resulting in measurable improvements in targeted behaviors.

• Delivered individualized ABA therapy during one-on-one sessions, resulting in 10% improvement in client behavior across targeted areas.• Maintained accurate, detailed records of daily interactions and behavior analysis, ensuring full compliance with clinic data collection standards.• Participated in continuous professional development, obtaining and maintaining RBT certification to stay up-to-date with industry advancements.

• Led a team of 25 sales associates, achieving a 10% increase in store sales by improving team performance and customer engagement.• Recognized as top upseller in the store, increasing sales by 20% through personalized customer interactions and bilingual assistance for Spanish-speaking clients.• Managed inventory, visual merchandising, and store operations, ensuring optimal stock levels and product displays.

• Trained and motivated a team of 20+ crew members, increasing store efficiency by 15% and improving customer satisfaction.• Implemented effective inventory management, ensuring 100% stock availability during peak hours.

• Assisted military personnel with registration, financial aid, and course enrollment, streamlining the process and reducing wait times by 30%.• Managed student records and ensured compliance with enrollment policies, contributing to a 20% increase in student satisfaction.