• Administer a team of 12 help desk technicians, fostering a culture of collaboration, continuous improvement, and exceptional customer service. • Act as a technical support subject matter expert, providing guidance to clients on complex issues and escalations.• Provide regular project status updates to senior management, highlighting milestones achieved, risks mitigated, and future objectives. • Act as a liaison between clients and internal departments, facilitating communication and collaboration to address client needs and concerns, effectively ensuring prompt and professional response to inquiries, requests, and issues.• Implement quality assurance processes and performance standards to maintain consistency and accuracy in client communications and deliverables.

• Provide technical support to BBP President & Consultants and maintenance of company equipment and materials• Configures, manages, and maintains day-to-day operations of all technical platforms and databases• Contribute to incident management investigation and root cause analysis while troubleshooting and resolving errors

• Assisted with agency conversion to Salesforce for ongoing donor management. • Enter and reconcile all donor and donations data for the past two years and ongoing.

• Marketed and Leased available apartment units. • Maintained positive resident relations within the apartment complex.

• Maintained, organized, and merchandised department floor. • Assisted customers with a variety of needs in person and via telephone. • Operated the cash register. • Handled shipping orders and merchandise locating.