Kathy A. Roberts Email & Phone Number

Erlanger, Ky

Erlanger. Ky

• Enterprise level IT Manager responsible for Oracle EBS (Accounting & Finance, Purchasing, Supply Chain, System Administration) and related IT systems• Provide incident management and supervise support for production applications, interacting directly with internal customers, functional and technical resources and executive management. • Interface with customers, IT team and senior management on topics related to assigned applications• Participate in ERP planning, implementation, deployment and support activities• Manage / coordinate the activities of assigned IT team members, consultants and other personnel• Monitor and track issues and their resolutions• Oversee Change Management activities ensuring all activities are consistent with organization standards

Project Manager for Oracle E-Business Suite implementation

Ethicon Endo-Surgery, a Johnson & Johnson CompanyManaged small to medium sized projects collaborating with business owners, SME’s, cross-functional IT teams and third party vendors for multiple lines of business and business units. Primary duties include: • Taking projects through all phases of the software development life cycle process including initation, analysis, design, construction, testing and implementation• Coordination of all project activities• Creating and maintaining supporting documentation including project plans, project charters, business requirements, scope, goals, milestones, deliverables, resource management, budgets, timing, presentations• Recommendation for solutions to drive business process efficiency and productivityDirected activities of an on-site consultant team responsible for document management activities across all sites (Cincinnati, New Mexico and Mexico). Numerous process improvements were implemented, such as: • Reorganization of team focus to establish a “customer focused team philosophy”• Streamlining processes resulting in faster response times • Implementing IT support processes to maintain proactive approach to application maintenance• Developed training strategy for implementation of new equipmentProvided administrative support to Directors and Managers and associates within the IT organization. Other activities included coordinating department related functions, conducting vendor management activities, implementing process improvements and working on projects as assigned

Network Administrator supporting 50 user computer system. Activities included:- Analysis of problems / issues to ensure system integrity and availability - Planned, coordinated and implemented network security measures- Designed and implemented new infrastructure and computer system for new office location - Supported and maintained all document management activities (contracts, service agreements and replacement schedules for MFDs, printers, faxes, scanners, telephones and postage machines)- Conducted analysis and reconciliation of quarterly commission statements - Reviewed monthly statements from insurance companies to ensure accuracy

Business analyst managing commercial accounts for agency President and Vice President. - Participated in pre-sales activities (Proposals, Quotations)- Managed communication with clients and business partners- Maintained customer relationships (policy reviews, insurance summaries, Certificates of Insurance, Quotes for coverage, analysis of policy renewals, submission of claims, invoicing policies and issue resolution)

Bachelor Of Science, Information Technology

Graduated with Honors

Associates, Business

Activities and Societies: Concert Choir, Madrigal Singers