Proven track record for successfully cultivating trusted relationships with key clients - stakeholders, C-Suite, executives, decision makers, buying influencers and employees at all levels, as well as, insurance carriers, brokers, consultants and third-party administrators.Attained profitable growth in existing clients negotiating renewals, upselling and cross-selling. Passion for delivering exceptional customer experiences.CORE COMPETENCIES:- Achieve retention goals- Exceptional client satisfaction scores- Accurate, timely, on-budget implementations- Outstanding ongoing delivery of products and services- Strategic assessments identifying client needs and solutions - Facilitate teamwork with external and internal teams to resolve simple to complex issues - Leadership - Experienced Benefit and Human Resources consulting- Licensed Insurance Agent – Texas General Lines Life, Accident, Health & HMO KEY ACCOMPLISHMENTS: - Achieved annual strategic, consultative benefit plan renewal goals for single and double digit increases with clients, brokers and consultants for an assigned book of business for a large, national Professional Employer Organization (PEO) offering master medical and ancillary benefit plans from national carriers. - Delivered comprehensive Benefits administration and Human Resources management best practices and solutions across multiple industries from small to large national, multi-location corporations – private, public, government and non-profits.- Created custom open enrollment employee benefit communications and benefit PowerPoint presentations; conducted employee benefit meetings.- Successfully led my colleagues in prospect leads, upselling and cross-selling of additional products and services to existing clients.- Earned numerous Account / Sales Executive of the Year Awards- Miller Heiman Strategic & Conceptual Sales TrainingPlease contact me at kathleenbazan@msn.com or 314.810.6172.