Kathleen Bravo Email & Phone Number

Brickell

• Develop and maintain an account base with our Miami Based hotel to achieve hotel revenue goals.• Be responsible for and implement a sales action plan for the development of the designated market segments which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation, entertainment, and networking events.• Build relationships with competitive set, fully verse of what market offers and what decisions need to be made to steal share in the group segment• Oversee efforts to uncover and prospect all local venues would drive “rooms only” business,develop promotions/referral programs• Host local events quarterly at the property for admins, third parties and decision makers• Respond promptly to all inquiries and correspondence from clients, prospects, and lead referrals.• Respond promptly to requests by Director of Sales for reports and other assignments.• Achieve sales and revenue goals as specified in the goal setting process.• Develop working relationship with hotel department heads and operational areas. .• Be knowledgeable of local and national competitive hotels and marketing strategies.• Provide weekly and monthly reports of sales calls and marketing actions as requested by Director of Sales.• Respect guidelines of confidentiality and code of ethics in all company area.• Promotes and applies teamwork skills at all times.• Is polite, friendly, and helpful to guests, management and fellow team members.• Remains current with (two) hotel information and changes.

Coral Gables, Florida, United States

Miami Beach, Florida, United States

• Develop and execute sales action plans to close on targeted accounts and/or business within a market segment.• Respond to incoming sales inquiries for the hotel within 4 hours of receipt.• Qualify the needs of potential new business and negotiated proposals that are both ideal for the customer and the hotel• Maintain a balance of account maintenance and prospecting for new business.• Contact representatives from respective market segments to solicit business for the hotel.• Adhere to the hotels sales guidelines and book profitable business based on need times including but not limited to prospecting, outside sales calls, solicitation, site inspections, sales blitz, and presentations.• Establish and maintain existing accounts within your market segment.• Use networking ‘social media for business’ tools such as LinkedIn to research existing & potential accounts, and develop new contacts for the hotel.• Make prospecting calls.• Prepare creative ways in which to reach out to a potential client for future business.• Meet or exceed assigned sales goals and daily activity goals.• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.• Develop and negotiate service contracts (guestroom rates, meeting room rental, function space and hotel services) with clients.• Follow through on leads from the group sales department pertaining to my market segments.

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.• Understanding of both monthly forecasting and the annual budget process, as well as pace and productivity.• Understanding of yield management skills and the use of historical data.• Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.• Participate in the research the competition’s products, services and pricing and use it to develop strategic business plans.• Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.• Experience selling to a variety of market segments.• Consistently book repeat business by having a track record of long term client relationships.• Actively participate in industry related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.• Knowledge of sales techniques including closing skills as well as negotiating skills.• Comfortable with hotel site inspections and client presentations.• Participate in trade shows and sales blitzes.• Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.• Provide overall direction, coordination, and ongoing evaluation of operations of catering events sold. • Detailed execution of all banquet event orders generated by the associate.• Knowledge of market trends, competition and key hotel customers.• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

• Act as Liaison between Sales Manager(s) and clients in Sales manager's absence. Take booking inquiry information via phone and prepare proper paperwork.• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. (Ci/Ty, Lightspeed, etc_• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.• Exercise decision making skills to direct caller‘s request.• Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.•Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.• Exercise decision making skills to direct caller‘s request.• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.• Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.• Comply with attendance rules and be available to work on a regular basis.• Work alongside the Catering Sales & Conferences Services Manager to communicate with all departments the details of incoming groups and upcoming events for seamless execution• Scheduled conference calls with group planners/clients to go over details of the group to confirm group’s needs. • Attended pre con and post con when needed per client’s request.• Manage group blocks including attrition audits, deposit schedules, cutoff schedules, and creating new invoices based on changes moving forward from the contract to ensure all information is aligned.• Manage group deposit schedules and creating new invoices based on changes moving forward from the contract.• Perform any other job related duties as assigned.

Miami/Fort Lauderdale Area

• Develop and execute sales action plans to close on targeted accounts and/or business within a market segment.• Respond to incoming sales inquiries for the hotel within 4 hours of receipt.• Qualify the needs of potential new business and negotiated proposals that are both ideal for the customer and the hotel• Maintain a balance of account maintenance and prospecting for new business.• Contact representatives from respective market segments to solicit business for the hotel.• Adhere to the hotels sales guidelines and book profitable business based on need times including but not limited to prospecting, outside sales calls, solicitation, site inspections, sales blitz, and presentations.• Establish and maintain existing accounts within your market segment.• Use networking ‘social media for business’ tools such as LinkedIn to research existing & potential accounts, and develop new contacts for the hotel.• Make prospecting calls.• Prepare creative ways in which to reach out to a potential client for future business.• Meet or exceed assigned sales goals and daily activity goals.• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.• Develop and negotiate service contracts (guestroom rates, meeting room rental, function space and hotel services) with clients.• Follow through on leads from the group sales department pertaining to my market segments.

Coral Gables, Fl

• Develop and execute sales action plans to close on targeted accounts and/or business within a market segment.• Respond to incoming sales inquiries for the hotel within 4 hours of receipt.• Qualify the needs of potential new business and negotiated proposals that are both ideal for the customer and the hotel• Maintain a balance of account maintenance and prospecting for new business.• Contact representatives from respective market segments to solicit business for the hotel.• Adhere to the hotels sales guidelines and book profitable business based on need times including but not limited to prospecting, outside sales calls, solicitation, site inspections, sales blitz, and presentations.• Establish and maintain existing accounts within your market segment.• Use networking ‘social media for business’ tools such as LinkedIn to research existing & potential accounts, and develop new contacts for the hotel.• Make prospecting calls.• Prepare creative ways in which to reach out to a potential client for future business.• Meet or exceed assigned sales goals and daily activity goals.• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.• Develop and negotiate service contracts (guestroom rates, meeting room rental, function space and hotel services) with clients.• Follow through on leads from the group sales department pertaining to my market segments.

Miami Beach, Fl

• Assist the Sales Team in the administrative functions required for effective hotel sales and management.• Act as Liaison between Sales Manager(s) and clients in Sales Manager(s) absence. Take booking inquiry information via phone and or email and prepare proper paperwork. • Assist the Catering Sales & Conferences Services Manager in answering any leads that pertain to the SMERF market and continue to assist in the contracting process• Facilitate site inspections to assess needs, anticipate obstacles and deliver superior customer service for potential business opportunities and/or existing clients• Use various computer word processing and other software packages (including Delphi, Word, Excel, Lightpseed) to enter data, produce contracts, correspondence, forms, proposals and other documents.• Work alongside the Catering Sales & Conferences Services Manager to communicate with all departments the details of incoming groups and upcoming events for seamless execution• Scheduled conference calls with group planners/clients to go over details of the group to confirm group’s needs. • Attended pre con and post con when needed per client’s request.• Facilitate Resume Meetings every week in order to inform all Department Heads of incoming groups’ details.• Service all group guests by partnering with Department Heads (Front Office, Housekeeping, Valet, Spa, F&B, Banquets, Accounting, etc.)• Manage group blocks including attrition audits, deposit schedules, cutoff schedules, and creating new invoices based on changes moving forward from the contract to ensure all information is aligned.• Manage group deposit schedules and creating new invoices based on changes moving forward from the contract.

Miami, Fl

Provide guests with pleasant dining experience and quality service by maintaining serving standards and following all regulationsWork in coordination with other departments to ensure that guests receive quality service and satisfactionPerform cleaning duties to keep restaurant and my work area clean before closing my stationProvide induction training for new staff within their first month of employment to ensure efficiency throughout operations

Miami, Fl

Mix drinks, cocktails, and other bar beverages as ordered and in compliance with company standardsHandle an assigned house bank and follow all cash handling proceduresRestock and replenish bar inventory and supplies to ensure products are readily available to provide maximum efficiencyFollowing all safety and sanitation policies when handling food and beveragesChecking a customer’s identification to confirm that they are legally able to consume alcoholMonitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicatedEngaging the guests in conversationEnsuring that customers receive an efficient and prompt serviceMaintaining the cleanliness of the bar area, as well as bar glasses and utensils

Courtyard By Marriott Miami Dolphin Mall

• Ensure meeting room is clean, organized and ready for events or site visits• Prepare proposals, group sales agreements, and catering contracts• Maintain a healthy relationship and promote the facilities of the Hotel to new and existing customers through a proactive approach• Coordinate and respond to all requests of Hotel Site visits for prospective business• Create and maintain sales files, Banquet Event Orders, Rooming Lists, Contracts, etc. ensuring to check in and check out all events/room blocks on day(s) of events/block. • Input all information into STS system to trace calls, bookings, room blocks and follow up with all customers• Work in coordination with Hotel Bistro to ensure all catering orders are ready and ensure catering is running smoothly on days of events• Follow up with customers on past events, inviting them to host more meetings/events• Input daily tracking for the hotel along with assisting in general office work• Assist with assembly of 2018 business plan

Miami, Fl

Provided the guests with a pleasant dining experience and quality serviceConducted final check of food items prior to serving guests to ensure quality maintenanceEnsured the cleanliness of dining area and food items before servingWorked in coordination with other departments to ensure that guests get quality service and satisfactionAssisted others in carrying out their part of preparing/serving mealsMultitasking – Able to serve more than one guest at a time and handle multiple tasks

Bachelors Of Science, Currently Pursuing Bs In Hospitality And Tourism Management

Associate’S Degree, Hospitality Administration/Management