-Supported customers and peers by exceeding monthly task goals and phone metrics by 25%. -Contributed to company reputation by achieving 100% file quality with attention to detail and accuracy. -Processed $20,000+ payments weekly for legal invoices, services and damages to attorneys, providers and customers. -Analyzed medical bills using Mitchell Decision Point. -Investigated and analyzed Uninsured/Underinsured Motorist Bodily Injury and Homeowner Liability claims. -Performed weekly reviews ISO reports for Medicare reporting compliance using Excel. -Managed daily monitoring of CT Corporation for incoming time sensitive law suits. -Worked on change management team that reduced the number of default judgements by 95% through cause and solution collaborations. -Assigned to handle managerial duties in absence of manager including customer escalated calls and peer training and development.