Kathleen Buffo Email & Phone Number

Identify business opportunities, build digital solutions, and grow digital product portfolios. Use of Digital Product Management skills, line of business subject matter expertise, iterative project management methodologies, and ensure a consistent Digital Product Management practice, maintaining a customer-first mindset, a strong understanding of user-centric solutions, and the ability to leverage data to track, analyze, and improve digital products.

Greater Chicago Area

Create, implement and execute policy and procedures. Audit and test compliance industry standards and measures, create training material and perform education and training sessions. Ongoing monitoring of business activities for applicable compliance requirements, reporting compliance results and assist with remediation plan achieving system-wide compliance and Brand elevation. Subject matter team member on strategic projects, focusing on key stakeholder user experience producing efficacies within the organization. Product management of system-wide products, acting as the system administrator for various applications.

Greater Chicago Area

Greater Chicago Area

Targeted Regulatory compliance issues and in a complex compliance environment. Regularly participated in state audits and internal audits providing requested material, requiring time management. Reviewed and approved Marketing collateral offered in multiple media venues; social media, print, radio, and assured regulatory and corporate messaging/branding was accurately communicated. Regularly assisted with the onboarding process and training new employees in compliance related matters. Assisted in establishing a social media platform for Guaranteed Rate on a corporate level as well as individual licensed employees. Assuring each state and federal regulations were met and satisfied: FTC, FCC, ECOA, UDAAP, and CAN-SPAM. When compliance rules changed so did our Corporate Policy and Procedure; I implemented and corresponded the updates to the necessary departments: Marketing, Licensing, Business Development, and Social Media.

Greater Chicago Area

Performed a client relations representative role, which involved implementing policy and procedure in response to a consumer’s positive and negative comments posted publicly on social media venues. This position afforded the opportunity to directly reach out to clients who communicated unsatisfactory service and rectify any disputes; consumer satisfaction was the primary goal. Performed a corporate liaison role to the BBB.

Chicago, Il

Provide relations between legal associates, regulatory offices and client relations. Additionally, maintained basic office activity.

Greater Chicago Area

Direct contact with clients, establish new accounts, fulfilling the account requirements, report and maintain stock positions.

Chicago, Il

Provide the reporting of paper executed orders,specifically in the foreign currencies and maintain the proper distribution of orders in coordination with the market conditions.

Chicago, Il