Kathleen Anne Castigador-Gonzales Email and Phone Number

• Receiving and answering client inquiries and concerns.• Oversee the after sales customer service. Make sure that the client is well-informed regarding the package he availed.• Makes contracts for the clients, confirm events a week before the scheduled date. Notify the assigned team if there will be any changes on the event.• After the event, make sure that all files are saved/imported to the computers to avoid data loss. Update the master list.• Album layouts. Send it to client for approval then forward it to the supplier for printing.• Photoshop and Lightroom photo editing.• Make sure that all outputs are being delivered within the time stated in the contract.

- Attending to clients' concerns via email.- Meeting the daily, weekly, and monthly KPIs.- Delivering quality answers within the support logic.- Reviewing content for a social media platform. Correct labeling.

Assisting clients with their inquiries, concerns and on theday of the event.- Doing paper works such as minutes of the meeting,instructional guides for post-processing and quotations,etc.- Receiving and checking government receipts forremittances.- Photography and minor editing/retouching.- Inventory of equipment and supplies (monthly).

· Receiving and Validating Sales Invoice from the Suppliers.· Processing payment voucher and cheque preparation.· Preparing monthly reconciliation of Suppliers’ SalesInvoice and Company Ageing Balance.· Preparing monthly monitoring of unreleased cheques.· Preparing and

· Preparing Monthly Financial Statements.· Forecasting expenses and preparing checks.· Bank reconciliation.· Acting as Liaison Officer who goes to governmentagencies for filing and receiving of files.· Filing documents of applicants.· Assisting and giving updates for new and currentapplicants about their status in the agency.