Kathleen Chimko Email & Phone Number

Troy, Michigan, United States

Opened a new location in the heart of downtown PetoskeyGuided the pub through rapidly changing COVID regulationsServed on the executive team to create and maintain company 1-, 3- and 10-year goals along with individual quarterly goals

Managed a high paced brewpub Focused on retail inventory/management

Worked my way from Pubtender to Manager to General ManagerCommunicated with marketing, production and the ownership teams for pub needsManaged a team of over 80Made lifelong connections with the customers

Scheduled appointments to keep an organized flow of; gathered client reports, and gave the clients updated info. on their accounts

Monitored the inventory and the ordering of food and beverage on the pool deckOrganized the scheduling for 15 employees at the resort in multiple departmentsKept track of 40 other interns' hours and wagesAttended Homeowner's Association meetings and recorded the minutes for future useDeveloped and performed housekeeping inspections for condominiums to make.

Waitressed and catered to over 35 customers a day while considering their feedback and implemented it into daily customer satisfactionKept track of all transactions, was responsible for bank deposits, fielded all phone calls, opened and closed the shop and had constant one on one interaction with customers As Lot Attendant, be the first smiling face.

Ticket Taker - Greeted guests and guided them to their destinations Usher - Directed guests to their seats and kept crowds under control Guest Relations - Had the opportunity to work through any guest concerns and turn an unpleasant situation into a memorable

Hospitality Business

Activities and Societies: Phi Chi Theta - Co-Ed Professional Business Fraternity, UNICEF@MSUPhi Chi Theta o Social Team Lead 9/1/09 –.

Bachelor Of Arts, Hospitality Business