Manager, Client Services
Current
Jul 2024 - Present
AeroLeads people directory · profile
Katie Dahill Email & Phone Number
Helping tech companies own their Customer Experience strategy through program management and data analytics - Open to connecting
at
RapidRatings
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Helping tech companies own their Customer Experience strategy through program management and data analytics - Open to connecting
Location
Boston, Massachusetts, United States
Who is Katie Dahill? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Katie Dahill is listed as Helping tech companies own their Customer Experience strategy through program management and data analytics - Open to connecting at RapidRatings, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Katie Dahill.
Katie Dahill previously worked as Manager, Client Services at Rapidratings and Member Experience Manager at Rapidratings. Katie Dahill holds Ba, Studio Art, English from Mount Holyoke College.
Company email context
Email format at RapidRatings
This section adds company-level context without repeating Katie Dahill's masked contact details.
RapidRatings
Review company-level records connected to Katie Dahill before choosing the right outreach path.
Profile bio
About Katie Dahill
Creative problem solver with an expertise in Customer Experience, Customer Support, Process Development, and Building and Scaling teams. I'm a pro at helping companies create and own their Customer Experience strategy through Voice of the Customer program management. I'm passionate about improving internal processes and making sure that teams are running efficiently, both as a whole and in conjunction with other stakeholders across the company. *Experience In:* Customer Experience, New Role Development, Running cross-departmental programs, Data Trends, Reporting, Data Analytics, CX storytelling, Project management, Process Development & Improvement, Team Building, Scaling Departments, Training new-hires, Creating Help Desk databases, Creating and Editing content (Support and Marketing).*Also talks about:* Communication, Writing, Tech Start-ups, Ocean conservation, Nature conservation, Athletics, Camping, Dogs.
Listed skills include Art, Social Media, Research, Microsoft Office, and 24 others.
Current workplace
Katie Dahill's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Katie Dahill work experience
A career timeline built from the work history available for this profile.
Member Experience Manager
Current
Apr 2023 - Present
Customer Experience Manager
- Established Customer Experience role and built new processes to measure customer data across the Dockwa marketplace, creating industry standards of excellence for product usage. - Align with Business Operations team to create and analyze data reports, pulling out trends and telling the customers stories for the management team, Customer Success, Sales.
May 2020 - Oct 2022
Customer Support Specialist: Voice Of The Boater
- Adopted Team Lead position and organized division of responsibilities to solve incoming support issues, established the role of "watch person" to continue these daily activities. - Improved team communication processes, decreased team First Response Time by 30 mins in two months.- Assisted in pivoting the Support team to a fully remote work environment.
Jun 2018 - May 2020
Digital Marketing Project Manager
- Created corporate sales tool OPUS for Sales and BD departments - Created customer portals in Uberflip to PAREXEL.com database - Completed corporate presentations used in company bid defenses - Coordinated marketing campaigns via Smartsheets to drive customer recruitment - Communications liaison for marketing team
Mar 2016 - Jun 2018
Regional Marketing Project Manager
- Managed logistics and development cycle of regional dental lectures - Designed and delivered (InDesign) brochures for dental courses - National liaison for lecturers, students and doctors
Nov 2015 - Mar 2016
Snr. Sales Support Coordinator
- Completed two overarching sales projects: sample process project and literature process project - Provided quotes and samples to close specific sales goals- Supervised and trained three co-workers on systems, products, and sales support role - Supported N. American sales: created quotes, procured samples, tracked orders, ran sales reports- Led.
Jan 2012 - Aug 2015
Sales Support Coordinator
- Coordinated SAP merger between US and German offices - Coordinated all in-depth sales support questions and projects - Provided sole sales support coverage for three month project, assisted with customer service expediting.
Jan 2011 - Jan 2012
Operations Specialist - Internship
- Selected to stay on as an Operations Specialist after 9 week sales project was completed.- Department Liason between Operations, Sales and recruitment, managed vendor relationships. - Created and implemented completely new Grand Canyon student tour; including the educational and logistical aspects as well as cost to company and customer.
Oct 2010 - Nov 2010
Sales Development Specialist - Internship
- Developed and qualified new customer leads through cold calls. - Worked as part of a 10 person team to cover the U.S and Canada. - Proactively called customers, 60-80 calls a day. - Met sales goal of 30 contacts a day.
Aug 2010 - Sep 2010
2 education records
Katie Dahill education
Ba, Studio Art, English
Mount Holyoke College
Education record
Syracuse University In Florence
FAQ
Frequently asked questions about Katie Dahill
Quick answers generated from the profile data available on this page.
What company does Katie Dahill work for?
Katie Dahill works for RapidRatings.
What is Katie Dahill's role at RapidRatings?
Katie Dahill is listed as Helping tech companies own their Customer Experience strategy through program management and data analytics - Open to connecting at RapidRatings.
Where is Katie Dahill based?
Katie Dahill is based in Boston, Massachusetts, United States while working with RapidRatings.
What companies has Katie Dahill worked for?
Katie Dahill has worked for Rapidratings, Dockwa, Parexel, Dentsply Implants, and Emd Millipore.
How can I contact Katie Dahill?
You can use AeroLeads to view verified contact signals for Katie Dahill at RapidRatings, including work email, phone, and LinkedIn data when available.
What schools did Katie Dahill attend?
Katie Dahill holds Ba, Studio Art, English from Mount Holyoke College.
What skills is Katie Dahill known for?
Katie Dahill is listed with skills including Art, Social Media, Research, Microsoft Office, Editing, Painting, Community Outreach, and Nonprofits.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial