Kathleen Dandridge Email & Phone Number

Chandler, AZ, US

· Handle incoming calls from physicians, pharmacies, and member's on behalf of multiple health plans pharmacy benefits. · Research member profiles to overview pharmacy benefit coverage, accumulators, claim history and prior authorizations· Assist caller in beginning prior authorizations or inputting overrides for medications based on rules established by.

Mesa, Arizona, United States

Maintain quality standards and metrics as established by the client and Intouchcx, including client NDA and PCI standards. Regularly review and utilize internal client knowledge base and customer facing guides to assist customers from inbound calls in a variety of needs Handle mid-high volume of inbound customer calls using multiple internal client-based.

· Provide feedback and reviews to Live Support agents in the troubleshooting role for chat and call interactions in accordance to established client quality standards, processes, and procedures.· Provide responses, explanations, and establish standards/definitions through responses and questions in regards to feedback from team leads and agents.·.

· Assist with basic troubleshooting, monitoring, and routing of automated vehicles for major tech company client.· Communicate with internal leads, dispatch, field-testers, drivers to work on solutions for troubleshooting and notations. · Upkeep personal metrics for call and chat handling.

Tempe, Arizona, United States

· Assist customers by using various tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies. · Collaborate with internal/external resources and vendors to meet customer needs· Assist customers with order placement, order tracking, and order payment.· Resolve customer order issues with.

Phoenix, Arizona Area

Process Sales, Support and Account Manager installation Service RequestsAssess and select best installation vendor based on customer needs and locationAssist in appointment setting by bringing customer and installation vendor togetherCasing and internal record keepingMonitor approximately 60+ standard projects per month while adhering to all procedural.

Scottsdale, Arizona

· Answer and respond to inbound calls, voicemails, emails and chat inquiries about technical problems with GPS devices.· Provide thorough support and problem resolution for customers· Research issues on various GPS devices, ELD tablets, and website portals to resolve complaints, answer inquiries, and outline solutions.· Inform customers about issue.

Phoenix, Arizona Area

• Executes activities as directed by supervising therapist.Cleans, sterilizes and prepares equipment in accordance with company policy and
• guidelines.Cleans and maintains therapy/exercise equipment.Keeps current with laundry and maintains adequate stock of supplies.Performs other duties as assigned.

Rancho Cordova, California

Conduct orientation sessions and arrange on-the-job training for new hires.Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Confer with potential customers regarding equipment needs and.

Galt, California

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Schedule and confirm appointments for clients, customers, or supervisors.Assist Tax Professionals with printing and copying paperwork, emails, handling their clients from point of walk in, and follow up/ confirmation calls.Make sure coffee is.

Galt, California

Cashier and Apparel Associate. Fold and organize clothes in accordance to company standardsHandle cash and electronic transactionsClean and maintain fitting room and apparel areasKey holder for fitting room and Jewelry departmentAssist throughout the store with maintaining an organized environmentAssist customers throughout the store to find what they need.

Phoenix, Arizona Area

Receive inbound and inbound-transferred calls in regards to credit consultations and credit repair servicesDiscuss client needs, goals, and expectationsInterview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.Maintain client confidentiality in regards to life circumstances, goals.

10249 NW Grand Ave, Sun City, Arizona 85351

Prepare and organize paperwork and other materials as needed for store licenses, credit card fees, fuel and inventory trackingCompose, type, and distribute meeting agendas, employee contracts, updated daily check-lists, etcHandle all mail, invoices, orders, and emails in regards to the storeSpeak with product sales representatives and check.

Ahwatukee, Phoenix, Arizona

· Clean store, floors, bathrooms, equipment.· Put out food, make coffee, prepare condiments.· Utilize cash handling skills while completing customer transactions.· Enter specific information into register in regards to store items, car wash sales, fuel sales and propane sales.· Stock and face items through-out the store.· Pump propane, help customers pump.

Tempe, Arizona

· Answer inbound calls in regards to infomercials.· Collect personal customer information such as name, address, credit card number, telephone number, etc. Input information into designated computer program.· Gain customer rapport through probing and having great customer service skills.

Phoenix, Arizona Area

· Answer inbound calls and make outbound calls in regards to Directv services and sales.· Collect personal customer information such as name, address, credit card number, telephone number, etc. Input information into designated computer program.· Gain customer rapport through probing and having great customer service skills. · Find customer needs and.

1640 E Camelback Rd, Phoenix, AZ 85016

Assist in preparing foodHandle all cash and electronic transactions on POS systemDeliver all food items in good shape within a timely manner to given destinationClean dishes and main lobby

7107 N Black Canyon Hwy, Phoenix, AZ 85021

· Make outbound calls in regards to cleaning supplies to businesses.· Collect personal customer information such as name, address, credit card number, telephone number, etc. Input information into designated computer program.· Gain customer rapport through probing and having great customer service skills.· Find customer needs and adjust accounts to match.

Cyber Security

High School

Activities and Societies: Yearbook Staff, President of Creative Writing ClubAt Ironwood High School, Kathleen was involved in Choir and.