Kathleen Delucia Email & Phone Number

United States

Providing administrative support to Chief Operations Officer as well as project and contract management. Also providing technical support for EMR system.

Plymouth Meeting, Pennsylvania, United States

Newtown Square, Pennsylvania, United States

- First non-clinical Manager in Intake Department - Oversaw daily operations of up to 50 employees to ensure turnaround requirements- Brainstormed and supported technology enhancements for department- Liaison between Operations and Clinicians regarding workflow and processes- Interviewed and hired upcoming Case Coordinators and Supervisors- Trained and mentor upcoming Supervisors and Managers- Participated in varied leadership courses such Value Based Leadership, Emerging Leaders and Adaptive Leadership- Served as the project manager for the intake department for documentation servicesSeptember 2019-June 2020User Access Coordinator (On Loan Position/Project):- Communicated with client clinicians and IT resources to obtain and maintain user credentials to client electronic medical records- Collaborated with employees to troubleshoot system access issues - Upheld client expectations for HIPAA privacy and compliance - Ran reports and input data into Salesforce - Submitted user access forms to staff to sign via DocuSign- Participated in an initiative to adjust employee schedules to meet client referral patterns, resulting in an initial cost savings of approximately $500,000

Newtown Square, Pennsylvania, United States

- Oversaw daily productivity and quality expectations for 15-20 direct reportso Staff expectation was to maintain a quality of 95% or higher, successfully met 98% on a consistent basis - Evaluated direct reports’ performance and review development opportunities- Reiterated case processing policies and provide re-education- Assisted with client education - Managed staff timesheets - Collaborated with Manager to address and resolve client concerns

Newtown Square, Pennsylvania, United States

- Accessed client hospital systems to obtain clinical information for electronic database o Navigated EPIC and Cerner electronic medical record systems - Entered patient demographic and clinical information into internal electronic database- Ensured patient information accuracy and completeness- Assisted other team members as needed