Kathleen De Perrot Email & Phone Number

Denver, CO, US

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, CO

Boulder, CO

• Collaborated with developers, engineers, and product teams to redesign custom quoting procedures, reducing the time required for quotes by 7 days.
• Lead daily operations of thirteen team members by providing goals and regularly bridging the gap between what they know what they need to know after on boarding.
• Developed KPI’s and dashboards to monitor internal processes that impact customer experience through Salesforce.
• Involved in Tranzact product release management, Q/A, testing, customer feedback and feature requests.

Boulder, CA

• Education of internal and external users on functionality of sales and support platform.
• Resolution of customer and internal stakeholder issues through collaboration with product and development teams.
• Process documentation, analysis and improvement with goal of creating an effortlessexperience for customers and internal application users.

Longmont, CO

• Responsible for performing wireless carrier data maintenance by processing information received and responding to the carrier within the agreed upon timeline with the customer’s test validation worksheet.
• Proficient in excel, outlook, and word. Trained to use Meridian, DST, and BPMS, which are specific to the job of an Implementation Specialist.
• Assisted in the development and writing of processes that are utilized to train and maintain data integrity.
• Partnered with other carrier teams to assist with their workload while maintaining my own output for AT&T.
• Received multiple commendations and awards from my clients, AT&T and dispatch centers for my service.

Longmont, CO

• Awarded “Partner of the Quarter” within 6 months of being hired.
• Demonstrated excellence in service and hospitality utilizing invaluable communication skills while preparing beverages in a timely manner.
• Maintained cleanliness and inventory of supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Longmont, CO

• Coordinated with two instructors to create and execute lesson plans that nurtured students to learn.
• Trained in Early Childhood Education Cares, a development plan to facilitate healthy emotional growth for children ages 2-5.
• Met the standards and requirements needed to become N.A.E.Y.C. and Qualistar certified.

Metairie, LA

• Promoted to lead instructor within first year.
• Maintained all medical, immunization, personal files, and safety records for classroom.
• Sustained enrollment numbers by providing quality classroom experience for students.

Metairie, LA

• Embraced J. Crew brand in my lifestyle so as to better promote it at work.
• Educated new sales associates on effective sales techniques.
• Provided customers with memorable service that created repeat business.

Education record

B.F.A., Illustration