Kathleen Doughty Email & Phone Number

• Work closely with the Lenovo sales team, Project Management Office, Business Transformation, Product Offering Development, and the customer to ensure Lenovo operates and delivers capabilities to support the global.
• Responsible for developing and communicating to the various sales organizations and cross functional teams a creative circular economy service solutions for customers to drive positive value-add, return-on-investments.
• Collaborate with internal teams and Lenovo vendors to analyze customer processes and environments and provide circular economy expertise and overall solution recommendations.
• Educate customers and internal stakeholders on circular economy services. Engage as a subject matter expert and trusted advisor on circular economy solutions.
• Challenge existing processes to ensure delivery of the best solution for the customer.
• Collaborate with the Business and Digital Transformation teams on IT development needed to launch new capabilities.

Raleigh-Durham-Chapel Hill Area

• Responsible for solutioning Lenovo Services E-Commerce presence for new Buyback offerings.
• Work cross functionally to drive on-time execution of milestones and communicating full status in a timely manner.
• Support the Asset Recovery Services BMS and tracking to KPI Adherence by understanding the Consumer/SMB Buyback market.
• Partner with web developers to enable offerings and engage with NA Services team and recovery partners to foster strong relationships.
• Drive execution of ARS offerings from an operational standpoint and handle escalations as they arise.
• Provide reporting and tracking against all KPIs to help drive profitable business decisions.

Raleigh, North Carolina, United States

• Responsible for successful planning, scheduling, and execution of all assigned services projects, including Prometheus Group’s work for software implementations, consulting training, and custom development
• Works directly with customers and leadership from Professional Services and Development to ensure project requirements are met for scope, schedule and cost
• Manages customer relationships and help Sales team find new opportunities
• Manages the scope, schedule, and cost of assigned services projects
• Manages and prioritizes customer requirements for inclusion in each project’s statement of work (SOW)
• Works with sales team to understand upcoming implementation, consulting, and development timelines

Raleigh-Durham, North Carolina Area

• Identify, analyze, and document client business requirements using Excel Data Collection Tools to load the initial database delivered to the client with site-specific information.
• Carry out the implementation of Allscripts solutions and designated 3rd party products following a detailed project plan in an Agile environment and in accordance with the contracted project scope.
• Identify and resolving/escalating issues encountered during the implementation of Allscripts products and when interfacing to third party systems.
• Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope documentation.
• Present formal training courses and knowledge transfer to Allscripts clients.
• Support all testing phases with the client and advise clients on testing strategy and planning to ensure successful solution implementation

• Work directly with clients (MLS) to manage implementation projects to ensure successful completion according to contractual compliance and client expectations.
• Gather client requirements, define business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client.
• Manage and drives change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing and quality assurance steps are taken before.
• Document client’s workflow as part of implementation project.
• Communicate recurring project status and support activities to key external and internal stakeholders
• Act as escalation resource for product/platform specific issues; triages issues and engages appropriate support within resources to resolve them.

Raleigh, North Carolina

• Grow the sales pipeline via outbound demand generation activity including leveraging marketing materials, videos, demonstrations and infographics.
• Drive the sales cycle from demonstration to delivery by qualifying leads, discovery, planning, promoting, demonstrating, and referencing.
• Educate and set expectations regarding the Phreesia solution to ensure ongoing optimal usage.
• Leverage Salesfore.com as directed.

Raleigh, North Carolina

• Source, interview (phone & personal) and identify technical consultants for clients, and guide them through the interview process
• Provide qualified candidates to fulfill clients hiring needs using recruiting strategies and best practices
• Conduct office interviews, technical screens, reference and background checks, presenting job offers
• Develop a pool of candidates through networking, and using company’s database
• Maintain consultant relationships through luncheons, networking events and quarterly reviews
• Gain client and industry knowledge through onsite meetings and relationship building events

Wilmington, North Carolina

• Exhibited proper sales techniques, problem solving, and conflict management skills
• Developed new business and maintained current relationships
• Responsible for understanding cost control and understanding what it takes to run a profitable business
• Delivered superior customer service
• Effectively communicated, influenced and interacted with all types of customers, vendors and co-workers.