Kathleen Dulkoski Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Vetted, programmed, tested, and implemented a Warehouse Management System (WMS) for packaged goods in 4 states.
• Implemented one of the first Cannabis Industry WMS operating from production receipt to fulfillment, shipping, and invoicing with an integration (via middleware) with state cannabis compliance systems.
• Built an Approval For Expenditure program, getting site level up to C-Suite approvals, allowing for spend tracking for CapEx and OpEx projects, improved cash flow control, and opportunity for save via sourcing team.
• Project managed vault optimization, engaging State Compliance Officers, EHS, Government Affairs, Warehouse Operations, vendors, and contractors to complete a complex installation while production continued uninterrupted.
• Proven SME in materials management, operational process improvements, technical systems training for site and corporate level SMEs and end-line users.

Chicago, Illinois, United States

• Managed purchasing, production, and inventory with an emphasis on efficiency and leanness. Implemented cycle count program to identify holes in processes and ensure accurate and adequate supply of essential items and.
• Scheduled and managed assembly of wholesale, ecommerce, LTOs, and holiday items.
• Managed current and future demand requirements with key vendors and manufacturers. Kept detailed records of quotes, pricing, volume, deliverables, and actual vs budgeted costs.
• Identified, developed, and implemented pipeline savings in coordination with creative, culinary, and logistics teams. Analyzed KPIs, products, materials, cost, and quality.
• Analyzed and tracked forecasts, on time delivery, volume, lead times, and shelf life minimums.

Greater Chicago Area

• Worked with business developers and customer account managers to build and service custom nationwide produce procurement programs for concepts: ensuring food safety, shelf life, high quality, consistent specs, and.
• Processed and managed distribution center and commissary orders for major national concepts. Worked to secure supply and coverage during extreme markets and during recalls.
• Forecasted produce sale trends for major national restaurant concepts and purchased accordingly using VMI software. Maintained a consistently high fill rate while minimizing shrink.
• Created and analyzed usage, financial, and shrink reports to proactively forecast LTOs, end user trends, shelf life standards, and produce market conditions.
• Identified, troubleshooted, and alleviated issues throughout the supply chain, such as inventory and transportation shortages, poor quality product, and usage drops/spikes.

Chicago, Illinois

• Responsible for managing any import related tasks for customer accounts including paperwork management, ISF filings, logistic arrangements, and coordination with import brokers, freight forwarders, stevedores, and.
• Managed warehousing and inventory programs for customers, including material releases, receiving, billing, truck scheduling, inventory tracking, and all necessary arrangements and communication.
• Placed and followed up on orders with over 10 different mills and material processers (both domestic and international) to fulfill customer orders, as negotiated by the outside sales representatives. Ensured production.
• Maintained detailed records for compliance and cost management, from sales and purchase contracts, vendor and warehouse agreements, letters of credit, charge payments, and sales invoicing.
• Provided exemplary customer service for many high volume accounts. Acted as a singular point of contact for any and all issues that a customer could have.

Chicago, IL

• Acted as a liaison between outside representatives, sales agents, customers, third party warehouses, and internal logistics, quality, and warehousing departments.
• Processed and maintained all orders, return authorizations, invoice adjustments, and deductions.
• Independently managed the eastern territory of the US and Canada, including five warehouses and eight outside sales representatives.
• Used e-commerce systems, SAP, and live chats to provide excellent customer service and expand growth.

Chicago, IL

• Processed customer orders and quotes, maintained pricing for the US sales team, and released shipments from the mill.
• Was responsible for tracking inventory in transit using SAP software. Regularly found and addressed root causes of recurring issues to ensure more efficient inventory management.
• Worked with the outside sales team to build and grow strong relations with the customer base.

Chicago

• Managed inside sales and customer relations for a startup “ala carte” management company for European businesses, including quoting, customer service, order processing, technical assistance, inventory monitoring.
• Acted as a customer service liaison between European clients and American customers for clients. Provided excellent customer service and support to both B2B and end user customers.
• Managed the procurement and maintenance of office supplies and equipment.
• Made and maintained relationships with new and existing customers, consistently received outstanding reviews for customer service skills.
• Arranged and staffed trade shows for biomedical engineering, home goods, and industrial manufacturing industries.
• Acted as a receptionist for 11 different companies, answered and directed all calls pleasantly and efficiently.

Chicago, IL

• Scheduled and arranged campus visits and admission events for prospective students and their parents.
• Answered and directed calls on a high-volume switchboard.
• Served as a first point of contact for high school students beginning their college search.
• Processed high school and college transcripts and other sensitive or confidential documents

Chicago, IL

• “Sold” the university on campus tours, providing comprehensive insight into academic and campus life.
• Comfortably gave presentations to both large and small groups; facilitated conversation between the groups and other students.

Arlington Heights, IL

• Answered and directed all calls for one of the largest parishes in the Archdiocese.
• Assisted with office manager in organizing weddings, funerals, meetings, special projects and baptisms. Created and maintained parish files and records.
• Created and processed mailings, song booklets, programs, and other materials.

Arlington Heights, IL

• Assisted shoppers enthusiastically and courteously on the floor, as a cashier, and at the service desk. Received numerous customer service commendations.
• Performed comfortably in high-pressure, fast-paced work environment.

Bachelor Of Arts, German, Political Science

Bachelor, German