Product Manager for Prosumer in Wiser Home

Contract extended to end of January 2020; extension secured running until end of March 2020; extension secured running until end of end of June 2020; extension secured running until end of end of September 2020; extension secured running until end of December 2020; Extended to end of February 2021

3 month initial contract; extension offered running until 30th October 2019; extension secured running until January 2020

Initial contract running to March 2019Extension offered

Initial contract running to September2017Contract extended to December 2017Contract extended to September 2018

Renewal offered

Manage day-to-day running of projects within the constraints set by the business and ensure products are delivered to the specified tolerances of time, cost, quality, scope, risk and benefits in a fast paced agile business environment. Ensure projects produce the results capable of achieving the benefits defined in the business case.> Management and delivery of 2 new products resulting in approximately £2m additional revenue per annum> Management and advanced delivery of a Cost to Serve (CTS) Project immediately resulting in a 13% reduction in Customer Credit Operational costs> Management and delivery of system enhancements resulting in 52% decrease in read mismatch errors within 6 months> Management and delivery of new customer facing functionality resulting in 33% decrease in incorrect dual register read submissions within 5 months> Lead Project Manager of the Nexus/UKLink Programme Market Trials, mandated by supplier Xoserve

Manage day-to-day running of projects within the constraints set by the business and ensure products are delivered to the specified tolerances of time, cost, quality, scope, risk and benefits in a fast paced business environment. Ensure projects produce the results capable of achieving the benefits defined in the business case.Achievements/Experience gained in this role:> Managed a variety of projects involving a mixture of operational, web-design and systems/IT changes including the Retail Market Review (RMR), Warm Home Discount, Government Electricity Rebate (GER), Data Transfer Catalogue (DTC) changes as well as several product launches and price changes.> Delivered five new products within a 14 month period during which the company saw approximately 150% increase in customer volumes> Lead Project Manager responsible for the successful and timely delivery of The Co-operative Energy’s Retail Market Review Project – a large project mandated by the UK’s utilities regulator, Ofgem, involving several IT and complex business process changes> Lead Project Manager of The Co-operative Energy’s first year’s Warm Home Discount Scheme mandated by Ofgem, delivering an automated web application and bespoke database solution that reduced FTE by approximately 40%> Experience working within a PMO function in a large transformation project to switch from MS Dynamics CRM to Oracle CCB and MDM systems at The Co-operative Energy.> Assisted defect management following deployment of RMR and transformation project> Familiar with MS Dynamics, MS Project, MS Visio, CRM, Billing systems and Oracle Documaker, Oracle CCB, Oracle MDM.

Supervise and manage a team of mental health support workers to deliver a number of Service User rehabilitation care plans. Design person-centred care plans as well as monitor, record and assess Service User progression throughout care plan. Collected and examine data (using MS Excel) about Service User behaviour reported by the Support Team, to support care plan and regular risk assessment. Offer counselling and guidance; both to clientele and rehabilitation team. Liaise with external agencies and relevant mental health practitioners. Write service proposals and package progress reports for review meetingsAchievements/Experience gained in this role:> Lead manager of three rehabilitation packages> Managed the full rehabilitation of a Service User – to living completely independently of services - within approximately 18 months of starting, originally, on a 24/7 support package. This was the company’s fastest rehabilitation package delivered and became the main driver for funding research into the unique methodology used to achieve this.> Lead service improvement researcher

Ensuring all Service User documentation is maintained and meets CQC standards. Maintain correspondence from external agencies and healthcare professionals. Liaise with external agencies and healthcare professionals. Handle company expenses for Warwick operation staff members. Data input and analysis of Service User behaviour observations and individual programme progressions using Excel. Recruitment, resourcing and PA.Achievements/Experience gained in this role:> Lead Warwickshire Operations Administrator> Identified trends in Service User rehabilitation progression relative to support being delivered, subsequently mandating Research commenced in 2011> Selection, assessment and recruitment of suitable candidates to join office and field staff

Supporting individuals recovering from mental illness to move back into the community and live independently. Part time branch administrator.Experience gained in this role:> Design person-centred service programmes> Data collection, input and analysis of Service User programme progression using excel> Risk assessment and management> Offer counselling and guidance to clientèle> Exercise conflict resolution and problem solving skills on a daily basis> Handling company finances for Warwick operation staff members> Ad hoc administrative duties as and registered manager’s PA> Liaise and maintain correspondence with external agencies and relevant mental health practitioners> Produce and present service proposals and package progress reports in review meetings> Ensure all documentation is organised, up-to-date and meets CQC standards