Kelley Gault Email & Phone Number

Charleston, South Carolina, United States

- Effectively profile customers, opens financial accounts, and cross-sell appropriate Bank products and services.-Take responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.

United States

• Maintained employee personnel records.
• Prepared quarterly/ yearly performance agreements.
• Organized and compiled data for personnel reports.
• Worked with HR department to provide employees with support and guidance for employee relations.
• Managed scheduling for employees including leave balances, training and development time.
• Completed timesheets and approved payroll.

• Managed government and national accounts for accounts receivable.
• Analyzed and forecasted collection dollars based on written and verbal correspondence with business accounts, minimized bad debt and improved accounts receivable.
• Created account adjustments, small balance write off, customer reconciliations and processed credit memos to manage unresolved debt.
• Participated in daily conference calls with internal sales and service team to ensure customers are paying within contract terms.
• Managed escalated situations to ensure customer satisfaction.

Charleston, South Carolina Area

• Conducted daily and weekly coaching of Customer Service Representatives.
• Created contests aimed at improving and maintaining positive morale to achieve goals.
• Conducted Peer-to-Peer coaching for continuous development of leadership members.
• Assisted in recruiting, hiring and interviewing potential employee applicants.

Charleston, South Carolina Area

• Transition Coordinator for approx. 50 representatives and 10 Transition Assistants.
• Monitored and scheduled daily activities for New Hire Representatives who had recently completed classroom training in a step phase to ensure productivity for inbound phone call taking.
• Assisted with hiring process of new hires including recruitment at job fairs and interviewing new applicants.
• Facilitated face to face classroom trainings and team meetings; and provided ongoing coaching and development to drive performance results.

• Handled billing, product inquires in a primarily inbound call taking center.
• Identified and assessed customer needs based on interactions.
• Troubleshooted and communicated technical answers clearly and concisely to customers.
• Took accountability for and resolved all customer issues and followed up when appropriate.
• Aided as Point of Contact when leadership was unavailable

Bachelor Of Science (Bs), Business Administration And Management, Marketing

Activities and Societies: College of Charleston Women's Swim Team, Cougar Activity Board, CofC Scholar AthletesStudied Business.

Master Of Business Administration (Mba), 4.0