Kathleen Holst Email & Phone Number

Woburn, Massachusetts, Us

• Organizational Change Management Specialist• Business Process Analysis• Business Readiness Assessment• Stakeholder Analysis • Identification and documentation of Change Impacts• Communication Management-Planning and Execution Specialist• Meeting Facilitation• Training Planning and Implementation• Relationship Building• Governance• Utilize Prosci Change Management Methodologies

Woburn, Massachusetts, Us

Chicago, Illinois, Us

Noida, Uttar Pradesh, In

Chicago, Illinois, Us

Program Change Manager for the wireless communications industry. Engaging, supporting, and sustaining associates during projects that impact the associates utilizing the Prosci Methodology.

Hired to review all change management activities for Boeing just before their SAP Materials Management "go-live".

Chicago, Il, Us

OCM Track Lead for Global Oracle Implementation; largest Oracle R12 implementation among Oracle clients.

The Pipeline and Hazardous Materials Safety Administration required traceable, verifiable audit trail for the gas leak process. The Implementation of The Work Management System project met the requirements. With the new electronic application, field employees were supplied with new laptops and iPads installed in the service vehicles across northern Indiana.• Responsible for the automation impact to the field employees

• Responsible for end-to-end business transformation activities including facilitating meetings to develop business processes and capturing the impacts of change • Created stakeholder analysis• Prepared pre- and post-implementation Business Readiness activities• Created and maintained the Change Champion Network• Responsible for the change management governance and reporting• Created communications for pre- and post-implementation• Created PowerPoints for presentations to all level employees including executives

London, Gb

Communications and training for the SAP implementation in the US.

Stratford, Connecticut, Us

Managed daily operations of the academy, which included delivery of e-Learning and virtual training, client interfacing to resolve technical and business related issues relating to training.Significantly improved the image of the ERP Academy to attract additional clients and former clients, resulting in higher revenueImproved customer satisfaction by creating a point of contact for clientCreated a process, a training checklist, to ensure satisfactory training for clients resulting in improved customer relations.Provided customer support by creating a 'sandbox' environment for practice after trainingReduced cost for customers by creating virtual training versus classroom trainingNegotiated reduced training costs which were passed on to clientsConsistently researched new and improved methods of training suggesting these courses to the client resulting in additional businessSAP Training and Change Manager, 2003-2007Westinghouse NuclearManaged all Change Management activities and training of SAP, served as Change Management and Training Manager for Sweden upgrade to Enterprise Project.Significantly reduced SAP training costs by developing training materials in houseConsistently kept training within budgetIncreased production of new employees by creating basic SAP classes for new hiresPrepared employees for organizational changes and new programs through planned events promoting employee production and moraleConducted organizational assessment for all new projectsDeveloped a long-term training plan incorporating eLearning, using Centra Symposium and OnDemandDeveloped strategic Change Management plan to prepare 3,000 employees for upgrade to SAP Enterprise, in the United States and Europe

Implemented Change Management and Training using SAP's ASAP methodologies for several clients such as; Developed strategic Change Management plan for organization, identifying employees for training which concluded in consistent production after the implementation of SAPAssessed organization and designed new job roles resulting in condensed job titles to eliminate redundancyMapped requirements form 'as is' business processes to new technology business processes; coordinated workshops to identify business process gaps to understand the impact of the implementation of SAPCreated 'train-the-trainer' workshop for super users to train end users and transfer knowledgeProduced, designed, and facilitated the internal and external communications and materials for SAP implementation resulting in a cost savings of $108,000Co-created project website producing a cost savings of $50,000Produced training materials, created roll-out of Computer-based Training, created on-line help for SAP using OnDemand, uPerform, I-Tutor and Centra Symposium

Amsterdam, Noord-Holland, Nl

Change Management and Training Project LeadServed as the project lead for all Change Management and training activities. Assessed organization in preparation for SAP implementationWorked to create standardization of business roles, processes and procedures in diverse cultures Conducted an assessment of organizational needs and human capital, assisted in the creation, facilitation and delivery of customized training materials under extreme deadline to provide SAP training to more than 1300 employeesDeveloped computer-based training to deliver basic PC and desktop application training and basic introduction to SAP and its modules; developed on-line training using On-Demand as aides for successful transfer of knowledgeImplemented a repository for all class materials, developed tools for "return on investment," managed cultural, language and skill issues at site level Created quick reference tools to assist the employees with new processes post hands-on training classes resulting in consistent production with implementation of SAP

Bachelor'S Degree, Business Management

Bachelor Of Arts, Business Management / Human Resources