Kathleen Iacucci Email & Phone Number

Antioch, Il

Bristol, Wi

• Provide best customer service while taking reservations over the phone to determine best campsite satisfaction.• Check-in customers and provide them with information about weekend activities, facilities, and answer any other questions they may have.• Enter payroll hours (for up to 25 employees) into Excel spreadsheet to calculate total hours and pay.• Designed/printed brochures, business cards, designed/created/maintain website (www.happyacres.com), design signs for advertisement or to place around campground such as speed limit signs, playground signs, no trespassing signs, and much more.

Brookfield, Wi

• Partner with the Implementation Business Analyst on loading catalogs for new implementations. • Work with the Account Mangers and Vendors on existing customer catalog updates and revisions and research any open/missing invoice error issues or account numbers. • Partner with vendors on enhancing catalog content, managing catalog questions/requests from clients, as well as general operational issues and inquiries.• Participate in development and implementation of enhancements to the catalog process and create/update documentation that supports internal and external catalog processes.

Brookfield, Wi

• Provide effective support and issue resolution to clients, leadership, and vendors via email and phone. • Collect detailed information and technical analysis to document issues or requests from users to determine the most effective method of resolution and coordinate appropriate corrective action to ensure issues are resolved in a timely manner.• Test, develop, and document new software version enhancements and create online tutorials to provide up-to-date training to clients and vendors.

100 Abbott Park Road, North Chicago, Il 60064

Abbvie PharmDev Administrative Services: • Performed all administrative functions of the department: answer phones, Outlook calendar management, schedule travel, process expense reports, and meeting/event planning.• Interacted with high-level executives to handle confidential or business-sensitive information. • Utilized Microsoft Office Suite and other business-specific software including the Corporate Travel website, and employee performance management systems.

Bachelor Of Science, Web Development And Design, 3.52 Gpa

College of Media Arts & Technology Institution Honors: Cum Laude

Hs Diploma, Web Design And Graphics