Kathleen Moore Email & Phone Number

Milwalkee, Wisconsin

Visitor Experience Associate (VEA):Visitor Experience Associate inside the Harley-Davidson Museum, supporting visitors throughout the Museum experience. Greeting guests as they enter the Museum, promoting and selling museum tickets and enhancements such as tours, and getting visitors familiar with the layout of the Museum at its entrance. Tour Guide and Jumpstart facilitator. Strong communication skills in person and over the phone. *Outstanding customer service skills and the… Show more Visitor Experience Associate (VEA):Visitor Experience Associate inside the Harley-Davidson Museum, supporting visitors throughout the Museum experience. Greeting guests as they enter the Museum, promoting and selling museum tickets and enhancements such as tours, and getting visitors familiar with the layout of the Museum at its entrance. Tour Guide and Jumpstart facilitator. Strong communication skills in person and over the phone. *Outstanding customer service skills and the ability to understand and resolve visitor questions or issues. *General computer knowledge and POS experience; a strong attention to detail and ability to handle cash accurately in a fast-paced environment is essential.* Possess sales skills that contribute to achieving sales goals. *Proven ability to manage multiple duties simultaneously and work calmly in a dynamic environment. *Demonstrate ability to work in a team environment while providing exemplary one-on-one assistance to visitors.* Represent Harley-Davidson while delivering superior customer service to visitors from around the world.*Facilitate Jump Start Experience.*Educate visitors about the early history of Harley Davidson. Show less

Jacksonville, Florida Area

*Current Sales Manager Marsh Landing Location Ponte Vedra Beach, Florida 32082 *Top Sales Performance Winner 2014/15*Million Dollar Club 2015*Top sales performance January 2016, July 2016, September 2016

Jacksonville, Florida Area

* Developed rapport and maintained client relationships and expectations throughout the sales process to ensure service and merchandise satisfaction.* Achieved sales goals, exceeding $850,000 annually.* Managed all aspects of retail store operations including: merchandising, promotional activities, customer service, inventory management, cash handling, training of Assistant Store Manager and Manager on Duty, and maintained vendor relationships.* Conducted skilled negotiations to… Show more * Developed rapport and maintained client relationships and expectations throughout the sales process to ensure service and merchandise satisfaction.* Achieved sales goals, exceeding $850,000 annually.* Managed all aspects of retail store operations including: merchandising, promotional activities, customer service, inventory management, cash handling, training of Assistant Store Manager and Manager on Duty, and maintained vendor relationships.* Conducted skilled negotiations to close high end consultative sales within the same day.* Provided information to colleagues regarding standard operating procedures, reviewed current merchandising materials and ensured all store locations were compliant.*Conducted weekly conference calls to share best practices and sales techniques.* Named top ten sales associate nationwide consistently in a sales force of over 2400.*Competitive Manager, responsible for providing coworkers with knowledge of competitor pricing and product in order to effectively sell against them.*Top Gun Member Show less

Jacksonville, Florida Area

*Top Sales Manager Jacksonville Florida 2008-2011, *Sales Manager of several large stores, **Consistently ranked #1 in KPI performance 2008-2012*Utilized consultative sales process to achieve consistent success in sales.* Three-time winner of the National Sales Contest, The Giant’s Greatest Bahamas Trip.*Turned around two under performing stores and effectively led and motivated my sales team to exceed sales objectives and achieved store Super-Bonus 22 consecutive… Show more *Top Sales Manager Jacksonville Florida 2008-2011, *Sales Manager of several large stores, **Consistently ranked #1 in KPI performance 2008-2012*Utilized consultative sales process to achieve consistent success in sales.* Three-time winner of the National Sales Contest, The Giant’s Greatest Bahamas Trip.*Turned around two under performing stores and effectively led and motivated my sales team to exceed sales objectives and achieved store Super-Bonus 22 consecutive months.*Achieved Top performing store while in Amelia Island Location 3 consecutive Quarters out of 428 stores.*Scored 3rd in Nation for pillow sales*Scored 2nd in adjustable bases for 2010*Store operations including: consumer sales, management, sales-forecasting, and tracking, customer service, inventory planning, delivery logistics, training of new employees in the sales process. Show less

Assessment of at risk families* Facilitator* conduct workshop presentations* screenings* create emergency plans* court advocacy

Jacksonville, Florida Area

*Conduct initial evaluation and assessment of all families that have been determined “at risk”*Work closely with low-income, at-risk families with children between the ages of 0-5 years.*Assist families in program in obtaining self-sufficiency through education and community support.*Coordinate referrals to other organizations as necessary .*Accurately document all contacts and involvement with families and referral agencies for the purpose of follow-up and continuity of… Show more *Conduct initial evaluation and assessment of all families that have been determined “at risk”*Work closely with low-income, at-risk families with children between the ages of 0-5 years.*Assist families in program in obtaining self-sufficiency through education and community support.*Coordinate referrals to other organizations as necessary .*Accurately document all contacts and involvement with families and referral agencies for the purpose of follow-up and continuity of care.*Complete all administrative records, reports and case reviews as required, within accordance with Healthy Families Florida and Healthy Families Jacksonville Standards and Policy and Procedures.*Maintained confidentiality of client files.*Perform outreach efforts within the community to recruit new participants for the program.*Perform travel in relation to above duties and professional development.*Mandated court reporter*Successfully complete all training's and certifications required while maintaining caseload on a frequent basis. Show less

Jacksonville Beach, Florida

*Responsible for the strategic planning and coordination of all agency events such as quarterly parent workshops, caregiver and volunteer appreciation banquets, and various holiday programs.* Manage all logistics for budgeting, venue selection, child care, contracts, transportation, food and beverage selections as well as audio/visual services, educational resources, and entertainment.* Manage day-of event operations for events and serve as the point of contact for all vendors and… Show more *Responsible for the strategic planning and coordination of all agency events such as quarterly parent workshops, caregiver and volunteer appreciation banquets, and various holiday programs.* Manage all logistics for budgeting, venue selection, child care, contracts, transportation, food and beverage selections as well as audio/visual services, educational resources, and entertainment.* Manage day-of event operations for events and serve as the point of contact for all vendors and staff.* Assist in the promotion of agency events via print, and media sources as well as community outreach opportunities. * Coordinate fund raising, and charitable donations.*Maintain knowledge of and effectively communicate with community resources to aid families in need.*Provide Follow up services and referrals on an as need basis for all qualified participants to ensure program success.*Schedule and coordinate Integrated community meetings targeting the specific needs of individual families enduring hardships in order to prevent the risk of neglect or abuse of children. Show less

Social Sciences

Social Services

Esthetician

licensed nail and skin care technician

High School, Basic Studies, 12Th

Activities and Societies: Valedictorian Class of 1990, Honor Society FHA, Debate Team, Drama, Student Council Secretary,