Kat Lyons Koornick Email & Phone Number

Alpharetta, Ga

• Research and respond to questions regarding course attendance, certification status, exam booking, schedules etc• Manage and update VMCE global reports in accordance to inquiries• Provide exam vouchers and lab access for Veeam sponsored VMCE classes and Veeam SEs• Query and complete weekly attendance reporting for VMCE classes in the Americas, internal workshops, external trainings held at VMAECs and internal employees• Query and complete weekly VMCE exam reporting for external candidates and internal employees• Receive, verify accuracy, resolve discrepancies and submit for payment invoices for classroom tools (LOD)• Create and run regular reports on the VMCE business• Partner with VMCE GEO Program Managers on external communications and VMCE data quality• Maintain program website and collateral as needed• Participate and collaborate with VMCE team on special program related projects

Alpharetta, Ga

Process orders in Quick Books from sales team, vendors and outside customers Assist customers with product specificsSupport Sales Team with lead generationInvoice clientsSchedule shipping logistics

Greater Atlanta Area

Generate Invoices and Statements for Clients and Sales ExecutivesBatch payment processing transactions for credit card and check invoicingReconciliation of Intermarket Inbound and Outbound accounts receivable and payables Assist Sales Executives with various tracking reports, accounting reportsCreate and disburse multiple call tracking, accounting reports for Management team and Sales RepsDefault Management- review/analysis of Accounts Receivable from Intermarket and Local Clients, proceed with required actionAccurately input client Agreements into system with specific program typesDigital Maintenance of Business Profile Pages-upload images, add text links & write marketing messageVerification/Quality Control of print and digital accuracyCreate and submit final artwork to corporate graphics department by monthly deadlineUtilize Sales Force and Engage featurePerform various office maintenance, monitored and tracked supply fulfillments

Alpharetta, Ga

Responsible for Title IV loan and grant certifications. Position requires strict adherence of compliance rules and Department of Education (DOE) regulations• Received Team Top Employee Award in 2014• Met SLA (Service Level Agreement) within 3 days at 100%• Performed account management needs analyses to determine federal and state aid eligibility • Packaged federal loan and grant aid in the millions for multiple campuses on a monthly basis• Ran and reviewed reports, including cash flow and remaining balance, accounts receivable • Resolved pending disbursement issues to ensure funds were paid correctly and on schedule• Served on committees to improve SOP's and Recognition program• Trained employees on core duties

Alpharetta, Ga

Member of the Default Management and Strategy Department with the goal to reduce the Cohort Default Rate for Kaplan Institutions.• Achieved 100% success rate in processing 60 delinquent accounts in a one month period based on internal metrics and measurements.• Met deadline for 33 Kaplan institutions for the Incorrect Data Challenge.• Successfully analyzed and submitted the Electronic Cohort Default Rate Appeals to reduce the overall default rate.• Tested efficiencies and design input on new default system.• Received Most Valuable Player Award for outstanding contributions to the Default Management & Strategy Team.• Highest achiever nationwide to resolve delinquent accounts November 2010.• Focused on high risk schools to identify trends and allocate resources.• Completed numerous webinar trainings with Student Loan Lenders and Guarantors.• Ability to adapt to changing assignments, multiple priorities, and successfully meet deadlines.• Coordinated with Loan Servicers to confirm loan status and defer payments.• Proactively educated students about their loan(s) for early prevention of default.• Ability to listen to students and colleagues to understand and respond positively to their request.• Improved morale as a member of the Default Management and Strategy Spirit Team.• Assisted Default Management Quality Control Team with process verifications.• Computer literate in Windows NT, Excel, Power Point, and multiple student loan industry systems.

Greater Los Angeles Area

• Developed product line by expanding federal and private loan options.• Built affiliate partnerships through new business and maintained vendor relations.• Managed, mentored, and trained staff, including internal staff, telemarketers, and broker networks.• Created website and marketing products.• Assisted with Inbound and Outbound calls explaining origination and billing of loans.• Project Manager for Direct to Consumer and University Outreach/College Fair driven marketing.• Presented monthly marketing strategies and weekly direct reports to Senior Vice President.• Increased funded loans by 33% from 2006 to 2007.• Analyzed profit and loss data from daily, weekly, and monthly reports.• Edited all department correspondence to schools, vendors, and customers.

Resolved account situations between institutions of higher learning and the lender.• Corresponded with College Financial Aid Offices through telephone, fax, and email to assist with requests, questions, and resolve issues for student's accounts in order to process loans and make adjustments to Guaranteed loans, including payment application.• Interacted with various student loan lenders, guarantee agencies, and service providers to resolve school needs.• Forwarded written instructions internally to Bank of America loan processors, accountants, and credit and compliance departments.• Visited University Financial Aid Offices to discuss loan products and procedures.• Active member of Bank of America's Spirit Committee.• Received Student Banking Leader Award in 2004.

Winooski, Vermont

Facilitated in originating federal and private student loans, repayment servicing, and collection accounts.• Assisted customers to fulfill their loan obligations, resolve account delinquencies, counsel customers on payment and budget options, and professionally respond to customer inquiries.• Trained and mentored staff in core counselor responsibilities.• Provided thorough information of all federal and state laws, regulations and company policies as well as procedures pertinent to the servicing of FFELP and VSAC Supplemental loans.• Ensured compliance with FFELP and VSAC Supplemental Loan laws and regulations.• Maintained accurate and clear account records.• Responded professionally to customers written, telephone, email, and in-person information inquiries.• Proficient in AS400 System including IFA, OES, OPEL, Galahad, and Loan Guarantee Origination System.• Point person and trainer for Resolution Team to complete federal forbearance and deferment applications.• Designed and facilitated job related de stress technique sessions.• Member of Consolidation group, External Email Correspondence group, Point person for Cosigners and Endorsers.• Active member of Corporate and Community Service and Events Committee, 2000-2002. Developed, organized, and implemented corporate activities.• Organized and represented United Way Campaign, 2000, 2001, 2002

Bachelors, Cultural Anthropology And Sociology

Education record