Kat Lyons Koornick Email & Phone Number

Alpharetta, GA

• Research and respond to questions regarding course attendance, certification status, exam booking, schedules etc
• Manage and update VMCE global reports in accordance to inquiries
• Provide exam vouchers and lab access for Veeam sponsored VMCE classes and Veeam SEs
• Query and complete weekly attendance reporting for VMCE classes in the Americas, internal workshops, external trainings held at VMAECs and internal employees
• Query and complete weekly VMCE exam reporting for external candidates and internal employees
• Receive, verify accuracy, resolve discrepancies and submit for payment invoices for classroom tools (LOD)

Alpharetta, GA

Process orders in Quick Books from sales team, vendors and outside customers Assist customers with product specificsSupport Sales Team with lead generationInvoice clientsSchedule shipping logistics

Greater Atlanta Area

Generate Invoices and Statements for Clients and Sales ExecutivesBatch payment processing transactions for credit card and check invoicingReconciliation of Intermarket Inbound and Outbound accounts receivable and payables Assist Sales Executives with various tracking reports, accounting reportsCreate and disburse multiple call tracking, accounting reports.

Alpharetta, GA

• Responsible for Title IV loan and grant certifications. Position requires strict adherence of compliance rules and Department of Education (DOE) regulations
• Received Team Top Employee Award in 2014
• Met SLA (Service Level Agreement) within 3 days at 100%
• Performed account management needs analyses to determine federal and state aid eligibility
• Packaged federal loan and grant aid in the millions for multiple campuses on a monthly basis
• Ran and reviewed reports, including cash flow and remaining balance, accounts receivable

Alpharetta, GA

• Member of the Default Management and Strategy Department with the goal to reduce the Cohort Default Rate for Kaplan Institutions.
• Achieved 100% success rate in processing 60 delinquent accounts in a one month period based on internal metrics and measurements.
• Met deadline for 33 Kaplan institutions for the Incorrect Data Challenge.
• Successfully analyzed and submitted the Electronic Cohort Default Rate Appeals to reduce the overall default rate.
• Tested efficiencies and design input on new default system.
• Received Most Valuable Player Award for outstanding contributions to the Default Management & Strategy Team.

Greater Los Angeles Area

• Developed product line by expanding federal and private loan options.
• Built affiliate partnerships through new business and maintained vendor relations.
• Managed, mentored, and trained staff, including internal staff, telemarketers, and broker networks.
• Created website and marketing products.
• Assisted with Inbound and Outbound calls explaining origination and billing of loans.
• Project Manager for Direct to Consumer and University Outreach/College Fair driven marketing.

• Resolved account situations between institutions of higher learning and the lender.
• Corresponded with College Financial Aid Offices through telephone, fax, and email to assist with requests, questions, and resolve issues for student's accounts in order to process loans and make adjustments to.
• Interacted with various student loan lenders, guarantee agencies, and service providers to resolve school needs.
• Forwarded written instructions internally to Bank of America loan processors, accountants, and credit and compliance departments.
• Visited University Financial Aid Offices to discuss loan products and procedures.
• Active member of Bank of America's Spirit Committee.

Winooski, Vermont

• Facilitated in originating federal and private student loans, repayment servicing, and collection accounts.
• Assisted customers to fulfill their loan obligations, resolve account delinquencies, counsel customers on payment and budget options, and professionally respond to customer inquiries.
• Trained and mentored staff in core counselor responsibilities.
• Provided thorough information of all federal and state laws, regulations and company policies as well as procedures pertinent to the servicing of FFELP and VSAC Supplemental loans.
• Ensured compliance with FFELP and VSAC Supplemental Loan laws and regulations.
• Maintained accurate and clear account records.

Bachelors, Cultural Anthropology And Sociology

Education record