Kathleen M. work email
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Kathleen M. personal email
With an extensive experience in optimizing IT product development and driving customer satisfaction, I bring a unique blend of skills in intelligence architecture, customer success management, and software development. Possessing an expertise in developing and implementing advanced data analytics solutions I specialize in enhancing customer retention. I have led international teams in delivering top-notch product increments aligned with customer needs and company goals. I am a strong communicator skilled in building C-level client relationships to foster collaborations and mutual goal achievement!Let's connect to explore collaboration opportunities, discuss industry trends, or share insights on enhancing customer success strategies in the digital age. Feel free to reach out, and let's make meaningful connections in the ever-evolving tech landscape! Personally I am drawn to and passionate about charitable organizations such as Habitat for Humanity, American Red Cross and St Jude Research Hospital. My hobbies and interests include reading, golfing, hiking, and yoga.
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Intelligence Architect/Customer Success ManagerDigital.Ai Jun 2020 - Mar 2022Raleigh, North Carolina, UsAs a customer success manager, I provided clients with Information Technology Service Management (ITSM) analytics and process compliance data for diverse business unit teams and vendors. One of my responsibilities included presenting critical metrics and analytics to senior and mid-level management. I facilitated design and planning sessions worldwide to align customer departments, vendors, and internal teams. Cultivating high-level customer connections, I promoted on-site software adoption. I documented designs and status results for clients and development teams. I produced executive reports and reported to management on customer satisfaction ratings and issues requiring resolution. Additionally, I analyzed customer data sources to identify and extract critical data utilization by machine learning and analytics engines.A glimpse at my accomplishments:• Reduced change risk and improved incident prediction by delivering ITSM analytics.• Enhanced client loyalty and satisfaction with innovative data analytics solutions and strategies.• Increased product subscription of Fortune 100 company's multimillion-dollar contract by 50% by fostering positive client relationships. -
Lead Solutions ArchitectAlly Aug 2016 - Feb 2019Detroit, Mi, UsAs a lead, I managed the team to ensure 24x7 operation of IT tools for Information Technology Service Management (ITSM), application performance monitoring, and DevOps automation. I coordinated support for DevOps tools such as Confluence, BitBucket, Subversion, Jenkins, and Ansible. Moreover, I monitored application performance via ScienceLogic, Apica Synthetic Monitoring, AppDynamics, SCOM, and SolarWinds. I facilitated integrations into enterprise analytics, security information, and event management tools including ServiceNow, Splunk, and Splunk ITSI. Additionally, I guided junior developers on prioritizing data integrity during software updates and feature integrations.A glimpse at my accomplishments:• Implemented several new software releases seamlessly across five business units without interrupting development team operations.• Minimized ownership cost and delivered top-tier capabilities by streamlining APM toolset. -
Software Development ManagerDynatrace Sep 2013 - Mar 2015Waltham, Ma, UsIn this role, I led international development teams to deliver top-notch product increments on sprint schedule. I oversaw the development of features for Dynatrace agent tracking CICS and IMS applications 24/7 and in real time. I aligned product development with customer needs and company goals by collaborating with cross-functional teams. Moreover, I ensured adherence to best practices in software development while fostering a culture of continuous improvement within the team.A glimpse at my accomplishments:• Decreased ownership costs by building new features for company products.• Enhanced market reach and scalability for large corporate clients by creating innovative features for diverse high performance and mission critical applications.
Kathleen M. Skills
Kathleen M. Education Details
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University Of MichiganComputer Science -
University Of MichiganComputer Science
Frequently Asked Questions about Kathleen M.
What is Kathleen M.'s role at the current company?
Kathleen M.'s current role is Accomplished business intelligence and IT product development professional.
What is Kathleen M.'s email address?
Kathleen M.'s email address is ka****@****ify.com
What schools did Kathleen M. attend?
Kathleen M. attended University Of Michigan, University Of Michigan.
What skills is Kathleen M. known for?
Kathleen M. has skills like Software Development, Certified Scrum Master Csm, Agile Methodologies, Software Project Management, Team Leadership, Cross Functional Team Leadership, Pragmatic Marketing Certification, Requirements Analysis, Agile Project Management, Software Engineering, Java, Saas.
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