To provide recruitment and training support to Behavioral Health Rehabilitative Services (WRAP Around Services). BHRS/WRAP services are unique given that clinicians help individuals/families with behavioral health problems by providing series in a more natural environment including homes, schools, and community locations.

SystemsProficient in the Ultimate Software (UltiPro system) maintaining accurate and updated records in connection with the administration of all health and welfare programs and compensation.Prepare and pull bi-weekly reports of employee listings including new hires, terminations and other reports for validation and tracking purposes. Ensure data is accurate at all times.PayrollWork collaboratively with the Payroll team to identify and process changes related to employee benefit contributions & adjustments; ensuring changes are processed accurately and timely.Health & Welfare PlansAssist in the administration of the annual open enrollment process.Assist in the implementation and management of the new Voluntary benefits open enrollment program including creating the benefits in the UltiPro system, working with the vendors and assisting employees in the Open Enrollment process.Provide accurate handling and processing of benefits spanning the life cycle of the employee.Respond to employee inquiries promptly and accurately in accordance with governing plan documents.Provide administrative support and tracking in connection with various leaves of absence. Communicate effectively with employees, managers and insurance vendors. Demonstrate a firm understanding of employment law in connection with FMLA, ADA, etc.; identifies and escalates issues appropriately to minimize risk for the company.Prepare and maintain organized employee benefit files at all times adhering to compliance requirements.Respond timely to unemployment claims including verification's, layoff and other personal and confidential information.Perform monthly reconciliation of invoices, billing and the accrual reporting accurately and meeting set deadlines using the V-look up function in Microsoft Excel.

AQUA AMERICA Bryn Mawr, PennsylvaniaBenefits and Wellness Representative 2014-2016Managed phone calls and emails from employees, managers, brokers, and vendors. Participated in annual vendor meetings. Processed various internal/external data requests for items such as census and eligibility. Assisted to maintain up-to-date contracts and to ensure carriers met company standards. Oversaw reconciliation and audit of all medical bills. Ran reports out of HRIS system by employee and broke down to each state. Carried out W2 reporting for year-end to payroll. Ran monthly reports and compiled benefits data into master spreadsheet using VLOOKUPs. Compiled benefits portions for annual budget to CEO. Conducted audits from HRIS, vendors, and payroll to ensure accuracy. Coordinated wellness events, and informational mailings for entire company and various locations throughout the year.Tuition Reimbursement – All Administrative FunctionsCollegiate PartnershipsDaily Benefit Administration (if needed and backup person)Open Enrollment

• Coordinated annual benefit fair and open enrollment activities.• Conducted benefit presentations for bi-weekly new hire orientation. • Enrolled employees for insured benefits and assured that payroll deductions and/or bills were processed.• Met with employees to explain the College’s programs and assist them in enrolling for benefits.• Administered the Tuition Assistance program, reviewing requests for Educational Stipends

Quest Diagnostics, Horsham, PennsylvaniaSenior Human Resources Representative Benefits August, 2005-December, 2013 Managed the recruitment and benefits responsibilities for the Mid-Atlantic Business Unit, encompassing approximately 1,600 on-site and remote employees. Conducted benefit presentations and managed the bi-weekly orientation process. Coordinated the open enrollment process, benefit and college fairs and conducted meetings. Answered questions, and resolved issues for employees regarding benefits, employee self-service, intranet navigation, and HR policies and procedures. Processed new hire, benefit and status changes into the PeopleSoft system. Trained employees on benefit process, system changes and enhancements.RecruitmentAnswered questions, provided training and resolved issues for candidates, employees and management on two applicant tracking systems. Performed face-to-face interviews, phone screens and data entry testing to identify qualified candidates for final interview with senior management. Managed the recruiting process from job posting to hiring candidates on the Authoria and eRecruit database. Managed the pre-employment reference checks and background/drug screen process.Project Management/Job skills trainingParticipated in various training projects such as developing, facilitating and conducting workshops for employee self-service, applying for jobs on-line and educating management on the eRecruit applicant tracking system to source candidates while keeping compliant with OFCCP regulations. Coordinated the Quarterly Employee Opinion survey process for the site and help proctor sessions. Served as departmental Safety Representative for HR department since 2009 with responsibilities for monthly safety meetings, monitoring safety equipment and conducting quarterly audits.Reporting/Document Retention

Liason between the payroll and benefit service center and employees nationwide by resolvingerrors and answering payroll benefits and tax questions either by phone or email. Communicated daily with medical and dental providers to resolve benefits issues. Controlled the workflow administration in PeopleSoft for family status, marital, name changes and tax adjustments due to address changes. Monitored and corrected errors in PeopleSoft resulting from employee and manager self-service transactions. Produced reports on a daily basis using PeopleSoft Excel and Access applications.

Provided the knowledge, expertise, processes and tools necessary to deliver efficient and consistent operational support to employees, managers, executives and human resource staff. Supported various business groups encompassing approximately 12,000 employees. •Played a key role in the establishment of a virtual Shared Services unit designed to achieve economies of scale in the development of streamlined processes resulting in reduced expenses and risk while improving service for several business groups. Participated in the development, implementation, piloting, training and on-going process improvement recommendations to Shared Services management.•Analyzed, implemented and facilitated training on human resources policies, procedures and benefits plans to administrative, management, human resource staff and employees resulting in the transfer of knowledge necessary to promote a self-service, Internet-based environment. •Served as sole point person to answer questions, resolve problems and run reports during reorganizations, acquisitions and integration of new profit centers to the Shared Services model in an effort to help improve business performance and employee relations. •Played a key or leadership role in corporate initiatives such as: Compensation web-based, year-end process conversion and reporting I-9 administration and management for the site Document retention site coordinator•Analyzed and produced ad-hoc reports to aid business partners and human resource consultants in their strategic partnering role.•Conducted exit interviews, processed paperwork and provided feedback to human resource consultants. Compiled aggregate quarterly trending analysis for human resource executive team to design managerial coaching strategies.