Managing Key Customer exeperience for Albion Ventures.

Independant technology consultant helping customers achieve their financial, sales, security and network operational goals.

Responsible for achieving and surpassing new business and revenue quotas for wholesale telecommunications cable customers by customizing complex technical solutions to meet client needs. Assist customers as a technology consultant to achieve digital transformation and network efficiencies which increase overall profitability and reduce operating costs with application of cutting edge IP, transport, network security, VOIP technology, access and cloud services for SaaS, PaaS and IaaS solutions. Spearheaded commercial business model to successfully increase commercial sales and proactively address revenue impacting issues in order to surpass goals. Strong work ethic and attainments led to becoming a Channel SME, implementing processes and coaching peers. Consistent over achievements have led to 125% of new business quota year after year while retaining existing revenue.Level 3 Communications LLC was acquired by CenturyLink on November 1, 2017. CenturyLink rebranded as Lumen Technologies on September 14, 2020.

Successfully uncovered new business and closed loans in niche market. Tackled position from ground up with little mortgage background by driving sales through discipline and consistent performance.

Involved in the launch of a start up business from ground up providing technology solutions and wireless hot spots in niche market. Successfully contributed to the organization's growth and eventual sale.

Responsible for running Carrier Services channel, recruiting personnel, developing processes and generating revenue for start up company.

National Director over account retention and customer service. Coached team of four sales managers and 35 representatives. Led team to exceed goals and drive profitability of our sales channel. Developed retention rolled out nationwide retention model, increased new business and managed staff.

Carrier Account Manager responsible for meeting and exceeding retention quotas in wholesale telecommunications channel. Consistently over achieved sales quota while retaining clients and providing a stellar customer experience.