Kathleen Higgins Email & Phone Number

Erie, Pennsylvania, United States

Erie, Pennsylvania, United States

• Launched and operate a multi-faceted consulting business providing services such as management, marketing, public speaking, and sales.• Managed high-profile roles including serving as campaign manager for a candidate in the House of Representatives, director of marketing for a rehabilitation company, and event manager for a historical aviation event.• Developed and executed integrated comprehensive marketing campaigns across print, digital media, and social channels, increasing client engagement and brand visibility.• Provided public speaking services and crafted compelling speeches for clients, enhancing their public outreach efforts.

• Built a profitable cleaning business that thrived for nearly two decades, focusing on custom retention and brand loyalty.• Spearheaded end-to-end marketing efforts, including print ads, social media strategies, and website management, resulting in high volume of referral businesses.• Oversaw day to day operations, including client relations, scheduling, and cost control, ensuring consistent quality service and client satisfaction. • Managed large-scale home renovation projects ($38K - $100K), coordinating contractors, controlling budgets, and ensuring timely project delivery. • Partnered with a disaster restoration company to provide specialized cleaning services including fire, water, mold, and death scene clean-up services, significantly expanding service offerings.

• Managed 14 retail loan centers, overseeing day-to-day operations, compliance audits, and staff training.• Increased loan revenue by 23% and improved collection of write-off debt by 38%.• Conducted internal audits, ensuring adherence to banking regulations and achieved a 12% increase with compliance.• Led staff to improve operational efficiency and customer service, resulting in higher client satisfaction.

Us

• Managed positive production of staff members, payroll, and resolved customer concerns.• Conducted cold-calling campaigns to consolidate Federal Student Loans and promote bank balance transfers to credit card holders.

• Organized and coached the first swim team in school history. • Developed philosophy of the program along with team and parental rules.• Designed and implemented all training programs. Provided technical feedback and motivational communication.• Established a booster’s organization and the by-laws.

Stockton, California, Us

• Assisted the head coach with all training groups and skill levels of team members.• Recruitment campaign included the establishment of recruit files for a four-year cycle and completed an average of 35 calls a week to prospective student-athletes. Added 13 new student-athletes to the teams.• Conducted weekly meetings that monitored academic, athletic, and the personal progress of at risk student–athletes.• Solicited funds from local businesses and alumni that generated over $10,000.

Shippensburg, Pa, Us

• Created and implemented plans for the weight lifting, dry land, water-training programs.• Phoned an average of 25 prospective student-athletes weekly and coordinated their campus visits, which brought in 17 freshmen to the teams.• Ran learning support program for freshmen and returning at-risk student that contributed to team GPA of 3.2 . • Developed budgets over $25,000 and contributed as a member of the athletic department budget committee.• Directed fund raising campaigns that acquired over $6,000.

Shippensburg, Pa, Us

• Coached all groups of the teams by co-designing the weight lifting, dry land, and water-training programs.• Rebuilt both programs through the recruitment of top student-athletes by phone, home, and campus visits.• Specialized in the recruitment of graduate and international student-athletes. • Recruitment efforts supported the teams with 47 incoming freshmen. • Created and implemented a learning support program for freshmen and at-risk team members that improved team average GPA from 2.4 to a 3.2 GPA.• Conducted fund-raising campaigns that generated over $7,000.

Course Work Completed, Masters Of Science, Counseling - College Student Personnel Services

B.A., Psychology