Kathleen Park Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Working in Procure to Pay group as a Functional Analyst.

Seattle, Wa, Us

• Managed application support team in resolving ERP system tickets (IMI, Oracle, 11i, EDI) as well as 3rd party systems (ExtenData, Scan One, MIT)• Interfaced with vendors, users and management to identify core issues and provide resolution in timely manner• Continuously interacted with business in discovery, justification, design, development, testing and ongoing operation of application fixes or enhancements to ensure product quality, efficiency, user satisfaction and ownership• Provided assistance to Business Development team on system and report requests by serving as SME• Created documentation, training materials as well conduct training on new applications/process• Participated in evaluating outside vendor solutions• Assisted in planning and implementation of in-house and/or vendor assisted software rollouts, upgrades, conversions and release testing to ensure system and data integrity

Assistant Project Manager – I/T•Assisted I/T Manager in the implementation of a fully integrated garment industry software package (Paragon Business Systems) over a 2 year period.•Responsible for direct communication to the vendor from the users on specifics of enhancement requirements. •Facilitated user meetings regarding business and system requirement process changes.User Liaison – I/T•Implemented and trained users on a third party MRP software package (Fourth Shift Manufacturing).•Documented and defined additional customized report requirements for Hong Kong.Project Team Lead – Hong Kong•Successfully implemented customized in-house system (Merchandising/Production/Shipping)in Hong Kong agent’s office which was directly linked to Seattle.•Developed and executed customized training for 25 Hong Kong users.•Provided continuous feedback to Seattle regarding Hong Kong system and report requirements.Production/Merchandising Assistant•Worked closely with I/T Department in defining Production and Merchandising requirements for an in-house customized system.•Created and maintained several top management projection and shipping reports.•Purchased and tracked production with the Orient for several lines of clothing.West Coast Customer Service Manager•Established Customer Service department and procedures for startup company.•Trained and supervised staff of 7.