I worked collaboratively to understand client objectives, learn about their customers, and ultimately build great products. - Managed multiple projects ensuring success by maintaining regular, open communication with clients, managing timelines and documentation, and scheduling logistics. - Collaborate on research planning and conduct primary research using various techniques (in-person and remotely) such as user interviews, usability testing, card sorting, and tree testing. - Engaged project stakeholders by facilitating group sessions including user mapping exercises, ideation, and project retrospectives. - Compiled, organized, and analyzed research data and translated findings and insights into recommendations to improve the user experience. - Communicated research findings with clear, compelling presentations that were aligned with the needs and expectations of stakeholders.

I led a cross-functional team of six to improve the customer experience for an online voice-over marketplace. - Aligned team goals with company engagement and revenue targets by identifying key areas of opportunity using customer research techniques, database SQL reporting and analysis.- Facilitated team solutioning workshops, led team’s Demo Day presentations, and regularly presented team results to C-suite.- Liaised with technical and non-technical departments to communicate team progress and remove blockers. - Prepared and presented company-wide training and demonstration sessions for the launch of product and process improvements.

I planned and implemented marketing campaigns to promote customer engagement with new product features. -Collaborated on campaign creative as well as writing and updating copy for campaign site pages and FAQ articles.- Developed and delivered training presentations and resources, and provided follow-up team support.- Conducted regular client satisfaction surveys and provided recommendations for improvement to relevant stakeholders.

I improved member engagement by growing a portfolio of email marketing programs. - Developed and implemented marketing and product launch campaigns in collaboration with sales and product teams.- Participated in campaign training sessions and provided follow-up support to sales representatives.

- Researched, wrote, and published engaging content for the Foundation’s websites and social media accounts.- Created and maintained a suite of fundraising micro-sites.- Acted as liaison and coach for ambassador patient families representing the Foundation.

- Supported fundraising initiatives by developing content including web updates, print materials, and media releases.- Liaised with third-party fundraising event organizers.- Recruited, trained, and supervised Dinner at Our House program volunteers.

I acted as primary support to the executive director, completing a variety of administrative tasks to support the Board of Directors and all other aspects of Foundation business.

- Liaised with customers and suppliers to facilitate product returns and warranty claims.- Provided administrative support for account management and service teams. - Recorded and prepared minutes and various reports. - Organized corporate events and completed supply orders.